SPE – Cognizant Malaysia

The SPE - Individual Policy Administration - Cantonese speaker is responsible for managing complex individual policy administration tasks. This role significantly impacts customer satisfaction by ensuring accurate and timely processing of customer records and policy issues.

In this position, you will engage in day-to-day management of individual policy administration, guiding junior team members and collaborating with leadership to ensure smooth operations. You will also support quality assurance efforts and address any irregularities in workload.

Key Responsibilities:

• Manage complex individual policy administration tasks.
• Process customer records and resolve policy issues accurately and timely.
• Guide and mentor junior team members in their tasks.
• Collaborate with leadership to monitor workload and address irregularities.
• Support quality assurance efforts to maintain compliance.
• Resolve escalated concerns effectively.
• Maintain a strong background in insurance operations.