SPE – Cognizant Malaysia
Cognizant Malaysia
Financial Services
Role Summary
This role is for a Senior Advisor specializing in Cantonese-speaking individual policy administration within the insurance sector. It involves managing complex policy administration tasks, supporting quality assurance, and leading a team to ensure accurate customer record processing and issue resolution.
Job Description
The Senior Advisor role involves managing complex individual policy administration tasks, focusing on accurate and timely processing of customer records and policy issues. This position includes guiding junior team members, supporting quality assurance efforts, and collaborating with leadership to monitor workload and address any irregularities. A strong background in insurance operations and problem-solving skills is essential to maintain compliance and effectively resolve escalated concerns.
Job Requirements
3 - 5 years' relevant experience in policy administration and premium collection in medical or insurance areas.
Good awareness of risk control and ability to work independently.
Ability to work under pressure.
Good time management skills.
Accountability in work performance.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Policy Administration
Insurance Operations
Premium Collection
Risk Control
Problem Solving
Team Leadership
Quality Assurance
Time Management
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