Specialist I, Sales – Fuji Xerox Malaysia Sdn Bhd

The Specialist I, Sales role involves providing technical support to end-users by troubleshooting hardware, software, and connectivity issues and performing installations and maintenance of computer systems and peripherals. The position requires assisting employees with software support, maintaining IT asset records, and ensuring compliance with security protocols while collaborating with the ICT team to resolve technical issues.

The Specialist I, Sales role involves providing timely and effective technical support to end-users onsite, including troubleshooting hardware, software, and connectivity issues. This position requires installation, configuration, and upgrading of desktop computers, laptops, and peripheral devices, as well as deploying and collecting devices for staff changes. The role includes performing routine maintenance, system updates, and security patches to ensure optimal device performance and security compliance, assisting employees with software installations and support, maintaining accurate records of IT assets, and educating users on best practices. Collaboration with the ICT team to resolve complex issues and ensuring compliance with ISMS policies and data security protocols are also key aspects of the role.