Specialist I, Sales – Fuji Xerox Malaysia Sdn Bhd
Role Summary
The Specialist I, Sales is responsible for providing timely and effective technical support to end-users. This role plays a crucial part in ensuring optimal device performance and security compliance within the organization.
Job Description
In this role, you will engage in day-to-day technical support activities, troubleshooting hardware, software, and connectivity issues for end-users. You will work closely with the ICT team to resolve complex issues and maintain accurate records of IT assets.
Key Responsibilities:
- Provide timely technical support to end-users onsite.
- Troubleshoot hardware, software, and connectivity issues.
- Install, configure, and upgrade desktop computers and laptops.
- Deploy and collect devices for staff transitions.
- Perform routine maintenance, system updates, and security patches.
- Assist employees with software installations and support.
- Maintain accurate records of IT assets and service requests.
- Educate users on best practices for hardware and software usage.
- Collaborate with ICT teams to resolve technical issues.
- Ensure compliance with ISMS policies and data security protocols.
Job Requirements
Strong technical support skills for end-user hardware and software.
Ability to install, configure, and upgrade computer systems and peripherals.
Experience with routine maintenance, system updates, and security patching.
Proficiency in assisting with software installations and application support.
Strong communication skills to respond professionally and provide guidance to users.
Quick Info
Company
Fuji Xerox Malaysia Sdn Bhd
Location
Selangor
Salary
—
Skills Required
7 skills
Click to submit your application
Required Skills
Technical Support
Troubleshooting
Installation
Configuration
Maintenance
Communication
Collaboration
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