Sr Customer Service Representative at Black & Decker Asia Pacific (Malaysia) Sdn. Bhd. - Selangor

The Sr Customer Service Representative is responsible for providing advanced customer support and ensuring client satisfaction. This role operates in a dynamic environment where effective communication and problem-solving skills are essential to meet customer needs.

In this position, you will engage with customers daily, addressing their inquiries and resolving issues to enhance their experience with our products. You will collaborate with team members to maintain high standards of service and support.

Key Responsibilities:

• Provide advanced customer support to resolve inquiries and issues.
• Ensure client satisfaction through effective communication and problem-solving.
• Collaborate with team members to enhance service delivery.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvements in customer service.
• Assist in training new team members on customer service practices.
• Monitor customer feedback and report trends to management.