Supply Chain Specialist (Team Lead) – Accenture Malaysia
Accenture Malaysia
Logistics
Role Summary
The Supply Chain Specialist Team Lead for Korea and Japan is responsible for managing day-to-day supply chain operations of the Channel Management and Query Management teams. This role focuses on ensuring operational excellence, managing client expectations, and leading team performance in supply chain execution, customer support, and order fulfillment processes.
Job Description
The Supply Chain Specialist (Team Lead) for the Korea and Japan market is responsible for overseeing the day-to-day supply chain operations of the Channel Management and Query Management teams. This role focuses on ensuring operational excellence across supply chain execution, customer support, and order fulfillment processes while managing client expectations and driving team performance.
Job Requirements
Experience in supply chain operations, order management, and client-facing roles.
Ability to lead, coach, and mentor a team for high-quality service delivery.
Capability to allocate resources effectively to meet operational SLAs and customer priorities.
Skill in monitoring and managing team performance metrics such as order backlog, query resolution time, and customer satisfaction.
Experience in conducting performance reviews, feedback sessions, and training plans to upskill a team.
Ability to act as the primary point of contact for client escalations and operational discussions.
Experience collaborating with regional/global client stakeholders, internal support teams, and third parties.
Ability to participate in customer meetings and business reviews to present insights and performance metrics.
Knowledge of end-to-end order-to-cash activities including allocation, forecasting support, SKU setup, order issue resolution, returns, and credits.
Understanding of compliance with regulatory and customer-specific processes such as SOP updates, customer onboarding, and master data management.
Experience supervising claims processing related to shipment, pricing, and returns with proper documentation and validation.
Ability to collaborate with cross-functional teams to resolve complex operational challenges.
Skill in analyzing supply chain and customer service metrics to identify trends and areas for improvement.
Capability to drive process standardization, automation, and innovation to improve efficiency and customer experience.
Experience providing regular operational updates and dashboards to leadership and client stakeholders.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Supply Chain Operations
Order Management
Team Leadership
Client Relationship Management
Performance Management
Stakeholder Collaboration
Process Improvement
Data Analysis
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