T&T Consultant – Deloitte Consulting
Role Summary
The T&T Consultant - ETP As A Service/Operate (SAP FICO) is responsible for providing high-level application managed services support. This role involves troubleshooting and resolving production incidents while collaborating with diverse project teams to deliver effective solutions.
Job Description
In this position, you will engage in day-to-day operations that include handling escalated issues and leading discussions on solution design. You will also maintain documentation and participate in continuous improvement initiatives.
Key Responsibilities:
- Provide Level 2 or Level 3 Application Managed Services support.
- Troubleshoot and resolve production incidents in accordance with Service Level Agreements.
- Lead discussions on solution design and maintain relevant documentation.
- Participate in continuous improvement initiatives to enhance service delivery.
- Support project teams in delivering solution applications tailored to client needs.
- Develop work products and prepare presentation materials for client communications.
- Collaborate with diverse project teams and uphold the firm's standards.
- Lead or coach junior members and support business development activities.
Job Requirements
A bachelor's degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
At least 4-6 years of experience with SAP S/4HANA or SAP ECC as a support team lead/member.
Good knowledge of integration with related modules/sub-modules.
Experience in delivering solutions on cloud or on-premise platforms.
Familiarity with traditional waterfall and/or Agile delivery approaches.
Certifications in relevant applications or ITIL/Project Management is an added advantage.
Good command of the English language.
Quick Info
Company
Deloitte Consulting
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
SAP FICO
Application Managed Services
Troubleshooting
Solution Design
Agile Methodologies
Team Leadership
Client Communication
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