T&T Senior Analyst – Deloitte Consulting

The T&T Senior Analyst - ETP As A Service/Operate (SAP Basis) is responsible for providing Level 2 Application Managed Services support. This role involves collaboration with various teams to ensure effective incident resolution and continuous improvement in service delivery.

In this role, you will engage in day-to-day operations that include troubleshooting production incidents and collaborating with developers on enhancements. You will also maintain documentation and participate in continuous improvement initiatives.

Key Responsibilities:

• Provide Level 2 Application Managed Services support.
• Troubleshoot and resolve production incidents efficiently.
• Collaborate with developers on application enhancements.
• Report progress and escalate issues as necessary.
• Maintain comprehensive documentation of processes and incidents.
• Adhere to AMS processes and standards.
• Support project teams in application implementation and development of work products.
• Prepare presentations and documentation for client communication.
• Coordinate communication with clients and stakeholders.