T&T Senior Analyst – Deloitte Consulting
Deloitte Consulting
Technology-Software
Role Summary
This role is for a Senior Analyst at Deloitte providing Level 2 Application Managed Services support for SAP systems. The position involves troubleshooting, collaborating with teams, maintaining documentation, and supporting application implementations while adhering to firm standards and processes.
Job Description
The role involves providing Level 2 Application Managed Services (AMS) support, acting as an intermediary between Business/Client IT Teams, partnering systems, and the AMS team. Responsibilities include troubleshooting and resolving production incidents, collaborating with developers on enhancements, reporting progress, escalating issues, maintaining documentation, adhering to AMS processes, and participating in continuous improvement initiatives. Additionally, the role may include supporting project teams in application implementation, development of work products, preparation of presentations and documentation, and communication coordination with clients. The role emphasizes collaboration with project teams across industries, adherence to the firm's standards, support in business development efforts, and leadership qualities focused on personal development, communication skills, and integrity.
Job Requirements
Have at least 2-3 years’ experience working with the SAP S/4HANA or SAP ECC as a support team lead/member, implementation team lead/member of SAP Basis/ Solman/ PIPO/System monitoring/GRC.
Have basic knowledge of integration to other related modules/sub-modules of the above applications to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
Have experience in delivering solutions on cloud or on-premise platforms.
Have experience working on traditional waterfall and/or Agile delivery approach.
Certifications in any of the above applications and/or certified in ITIL or Project Management (e.g. PMP, PRINCE or Agile) or DevOps is an added advantage.
Good command of English Language. Ability to speak and/or write other languages will be an added advantage. Example: Mandarin, Bahasa Malaysia/Indonesia, Thai, Vietnamese, Korean, Japanese, etc.
Good analytical thinking and ability to engage stakeholders.
Pro-active, able to work independently to deliver task assigned timely.
Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.
Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
Ability to travel if required, i.e. to be placed at Client’s site for the project
Quick Info
Company
Deloitte Consulting
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
Click to submit your application
Required Skills
Application Managed Services (AMS)
SAP S/4HANA
SAP ECC
SAP Basis
SAP Solution Manager (Solman)
Integration Testing
Cloud Solutions
Waterfall And Agile Methodologies
ITIL Certification
Stakeholder Engagement
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