Team Lead – Cognizant Malaysia
Cognizant Malaysia
Financial Services
Role Summary
The Team Lead - Customer Support (Call Operations - Cantonese Speaker) is responsible for managing customer service activities related to insurance benefit enquiries and pre-claim processes. The role involves resolving customer queries through phone and live chat, providing guidance to junior advisors, and handling escalated complaints.
Job Description
The Team Lead - Customer Support (Call Operations - Cantonese Speaker) is responsible for delivering high-quality customer service by effectively resolving customer queries during the benefit enquiry stage and pre-claim journey. This role involves handling enquiries via phone and live chat professionally and timely, addressing customer needs, making appropriate recommendations, and escalating issues following internal guidelines. The team lead also provides guidance and support to junior advisors, resolves complex enquiries, and manages escalated complaints.
Job Requirements
3 - 5 years of customer service experience in the insurance or financial industry.
Good knowledge of healthcare and medical insurance products.
Good communication skills and professional telephone manner.
Strong sense of responsibility with a high level of integrity and trust.
Ability to provide guidance and support to junior advisors.
Fluency in Cantonese for effective customer communication.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Customer Service
Insurance Knowledge
Healthcare Knowledge
Communication Skills
Telephone Etiquette
Leadership
Problem Solving
Cantonese Language Proficiency
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances