Team Lead, Sales – AirAsia
Role Summary
The Team Lead, Sales is responsible for overseeing the daily activities of Sales Officers to ensure targets are met and customer service standards are maintained. This role plays a crucial part in driving revenue and enhancing customer interactions within the AirAsia sales environment.
Job Description
As a Sales Team Lead, you will engage in daily operations, providing hands-on coaching and support to your team at the sales counter. You will manage customer interactions and ensure that the physical outlet reflects the AirAsia brand professionally.
Key Responsibilities:
- Oversee daily activities of Sales Officers to meet sales targets.
- Drive revenue by encouraging the up-selling of ancillary products.
- Provide hands-on coaching and support at the sales counter.
- Manage customer interactions and document sales data.
- Ensure the physical outlet reflects the AirAsia brand professionally.
- Monitor team performance and provide feedback for improvement.
- Collaborate with management to develop sales strategies.
Job Requirements
Proven experience in sales or customer service leadership.
Ability to work on a shift rotation, including weekends and public holidays.
Strong communication skills to coach team members and handle customer feedback.
Proficiency in using computers for recording transactions and reporting.
Demonstrated ability to meet and exceed monthly sales targets and KPIs.
Quick Info
Company
AirAsia
Location
Sarawak
Salary
—
Incentive / Bonus
Performance-based incentives available.
Skills Required
7 skills
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Required Skills
Sales Leadership
Customer Service
Coaching
Communication
Data Management
Revenue Generation
Team Management
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