Role Summary
A leadership role responsible for supervising a sales team, driving revenue through up-selling ancillary products, and ensuring exceptional customer service at AirAsia outlets in Kuching.
Job Description
As a Sales Team Lead, you will oversee the daily activities of Sales Officers to ensure targets are met and customer service standards are maintained. You will drive revenue by encouraging the up-selling of ancillary products such as meals and baggage while providing hands-on coaching and support at the sales counter. Your role involves managing customer interactions, documenting sales data, and ensuring the physical outlet reflects the AirAsia brand professionally.
Job Requirements
Proven experience in sales or customer service leadership.
Ability to work on a shift rotation, including weekends and public holidays.
Strong communication skills to coach team members and handle customer feedback.
Proficiency in using computers for recording transactions and reporting.
Demonstrated ability to meet and exceed monthly sales targets and KPIs.
Proactive attitude towards up-selling and promoting ancillary products.
Knowledge of the travel industry and AirAsia products or services.
Quick Info
Company
—
Location
Sarawak
Salary
Undisclosed
Skills Required
8 skills
Required Skills
Sales Leadership
Team Supervision
Customer Service
Up-Selling
KPI Management
Reporting
Shift Management
Brand Representation
Application Tips
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