Role Summary
Lead and manage the Retail Operations team in West Malaysia to ensure operational efficiency and quality standards. This role focuses on process improvement, SOP development, and cross-functional collaboration to support retail expansion and service excellence.
Job Description
The Team Leader for Retail Support oversees the Retail Operations team in West Malaysia, managing daily tasks and leading problem-solving efforts. You will utilize performance data to optimize efficiency, develop Standard Operating Procedures (SOPs), and collaborate with internal departments. The role is vital for retail expansion projects, requiring a proactive leader to test and implement new operational processes while ensuring high standards of service quality.
Job Requirements
Bachelor’s degree in Logistics, Business, or a related field (Preferred).
Minimum 2 years of experience in logistics management or coordination.
Proficiency in Microsoft Office, particularly Excel and Google Drive.
Strong communication skills in written and oral English.
Highly proactive, organized, and responsible with a strong sense of ownership.
Ability to lead problem-solving activities and make data-driven decisions.
Willingness to work Monday to Saturday, 10 am to 7 pm.
Quick Info
Company
—
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Logistics Management
Operations Oversight
Team Leadership
Process Improvement
SOP Development
Microsoft Excel
Data Analysis
Strategic Planning
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