Role Summary
The Team Leader, Retail (Support) is responsible for overseeing the Retail Operations team in West Malaysia. This role is crucial for managing daily tasks, leading problem-solving efforts, and ensuring high standards of service quality in retail expansion projects.
Job Description
In this role, you will manage the Retail Operations team, utilizing performance data to optimize efficiency and develop Standard Operating Procedures (SOPs). You will collaborate with internal departments and implement new operational processes to enhance service quality.
Key Responsibilities:
- Oversee daily operations of the Retail Support team.
- Utilize performance data to identify areas for improvement.
- Develop and implement Standard Operating Procedures (SOPs).
- Collaborate with internal departments to enhance operational efficiency.
- Lead problem-solving initiatives to address operational challenges.
- Ensure high standards of service quality are maintained.
- Support retail expansion projects through effective leadership.
Job Requirements
Bachelor’s degree in Logistics, Business, or a related field (Preferred).
Minimum 2 years of experience in logistics management or coordination.
Proficiency in Microsoft Office, particularly Excel and Google Drive.
Strong communication skills in written and oral English.
Highly proactive, organized, and responsible with a strong sense of ownership.
Quick Info
Company
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Location
Selangor
Salary
—
Incentive / Bonus
Not specified
Skills Required
7 skills
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Required Skills
Leadership
Data Analysis
Problem Solving
Communication
Organizational Skills
Microsoft Excel
Collaboration
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