Technical Advertiser Solutions Analyst (Mandarin Speaker) – Accenture Malaysia
Role Summary
The Technical Advertiser Solutions Analyst (Mandarin Speaker) is responsible for managing customer interactions to improve satisfaction and service quality through technical integrations on advertisers' platforms. The role includes providing technical onboarding, resolving issues related to eCommerce tracking, and supporting both pre- and post-sales processes while maintaining key performance indicators.
Job Description
The Technical Advertiser Solutions Analyst (Mandarin Speaker) role involves managing customer interactions to enhance satisfaction and service quality, focusing on technical integrations on advertisers' webpages and platforms. The analyst provides technical onboarding solutions in line with Service Level Agreements and standards, resolving advertiser queries and issues related to eCommerce tracking and advertising platform features. This includes pre- and post-sales support, troubleshooting pixel implementations, onboarding advertisers to measurement solutions, escalating unresolved issues, and performing analyses of technical integrations to report findings to stakeholders, while maintaining key performance indicators related to productivity, customer satisfaction, and quality.
Job Requirements
Ability to communicate effectively in Mandarin.
Experience or knowledge in managing technical integrations on web and app platforms.
Capability to provide pre- and post-sales technical support.
Skill in troubleshooting technical issues such as pixel implementation and verification.
Competence in escalating unresolved issues appropriately to product teams or other stakeholders.
Experience in analyzing technical integrations and presenting findings to stakeholders.
Ability to maintain and exceed performance KPIs related to productivity, customer satisfaction, and service quality.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Technical Advertising
Technical Integrations
Customer Service
Troubleshooting
Pre-Sales And Post-Sales Support
Data Analysis
Mandarin Communication
Performance Management
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