Telemarketer – EASY COR ADVICE SDN BHD
Role Summary
The Telemarketer is responsible for engaging with customers to understand their needs and provide tailored solutions. This role involves building strong relationships to ensure customer satisfaction and managing cases for timely resolution.
Job Description
As a Telemarketer, you will interact with customers through calls and messaging, focusing on their needs and delivering appropriate solutions. You will participate in training programs to enhance your skills and achieve performance targets while improving your communication and problem-solving abilities.
Key Responsibilities:
- Engage with customers through calls and messaging to understand their needs.
- Provide tailored solutions to enhance customer satisfaction.
- Build and maintain strong relationships with customers.
- Manage cases to ensure timely resolution of customer issues.
- Maintain accurate records of customer interactions.
- Participate in training programs to improve skills.
- Achieve performance targets set by the management.
Job Requirements
Immediate availability or within 2 weeks
Minimum Diploma or equivalent; Degree is a plus
1–2 years in customer service or call center roles preferred
Fluent in Malay and English (spoken & written)
Strong communication and confident speaking skills
Problem-solving mindset and solution-oriented
Basic computer knowledge (system, MS Excel, etc.)
Quick Info
Company
EASY COR ADVICE SDN BHD
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Communication
Customer Engagement
Problem-Solving
Relationship Building
Time Management
Sales Techniques
Computer Literacy
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