Telesales Executive – Pos Malaysia
Role Summary
The Telesales Executive is responsible for proactively identifying and acquiring new SME customers through outbound calls. This role significantly impacts revenue generation and client retention by managing a portfolio of accounts and building strong relationships with clients.
Job Description
As a Telesales Executive, you will engage in high-volume outbound calls to connect with potential SME customers. You will work in a dynamic environment focused on achieving sales targets and fostering long-term client satisfaction.
Key Responsibilities:
- Identify and acquire new SME customers through proactive outbound calls.
- Manage a portfolio of accounts to drive revenue through upselling and cross-selling.
- Maintain a sales pipeline and achieve monthly sales targets.
- Build and nurture strong relationships with clients for long-term retention.
- Conduct follow-ups and provide excellent customer service to clients.
- Collaborate with team members to share best practices and strategies.
- Utilize CRM systems to track sales activities and client interactions.
Job Requirements
Diploma or Degree in Business, Marketing, or related field.
1–3 years experience in telesales, telemarketing, or inside sales.
Strong communication, negotiation, and persuasion skills.
Comfortable with high-volume outbound calls and target-driven environments.
Proficient in CRM systems and basic computer applications.
Quick Info
Company
Pos Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Communication
Negotiation
Persuasion
Time Management
Multitasking
Problem-Solving
CRM Proficiency
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