The Strategy & Consulting Global Network SONG Practice | Amazon Connect – Accenture Malaysia
Role Summary
The Consultant in the Strategy & Consulting Global Network SONG Practice is responsible for solving customer-facing challenges across sales, service, and marketing for global clients. This role involves designing and implementing cloud contact center strategies using the AWS platform, particularly Amazon Connect, impacting various business operations.
Job Description
As a Consultant, you will engage in day-to-day activities that involve collaborating with clients to address their challenges and developing innovative solutions. You will work in a dynamic environment that emphasizes teamwork and creativity, focusing on delivering high-quality results.
Key Responsibilities:
- Create business cases for cloud journeys.
- Architect technology solutions in collaboration with Solution Architects.
- Develop innovative assets such as Lex bots and sales demos.
- Support leadership in responding to RFIs and RFPs.
- Ensure high-quality delivery of projects.
- Collaborate with cross-functional teams to implement solutions.
- Analyze customer needs and provide tailored recommendations.
Job Requirements
Bachelor’s degree in a related field or equivalent professional experience.
2 to 9 years of experience delivering SaaS or PaaS projects, specifically with Amazon Connect.
Hands-on experience in the design, development, and deployment of large-scale contact center solutions.
Proficiency in AWS services including Lex, Lambda, Kinesis, Athena, and Pinpoint.
Skilled in programming or scripting languages such as Node.js, Python, or Java.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Not specified
Skills Required
7 skills
Click to submit your application
Required Skills
AWS Services
Amazon Connect
Cloud Solutions
Communication
Problem Solving
Team Collaboration
API Integration
The Strategy & Consulting Global Network SONG Practice | Amazon Connect - Frequently Asked Questions
What is the salary for a The Strategy & Consulting Global Network SONG Practice | Amazon Connect at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. The Strategy & Consulting Global Network SONG Practice | Amazon Connect positions in Kuala Lumpur typically pay RM3,000–RM3,000 per month, based on the 257 comparable vacancies currently listed on SuperJobs.
Where is this The Strategy & Consulting Global Network SONG Practice | Amazon Connect job located?
This The Strategy & Consulting Global Network SONG Practice | Amazon Connect position is based in Kuala Lumpur, Malaysia. This role is hybrid — part on-site, part remote.
What qualifications do I need for this The Strategy & Consulting Global Network SONG Practice | Amazon Connect role?
Accenture Malaysia is looking for Bachelor’s degree in a related field or equivalent professional experience.; 2 to 9 years of experience delivering SaaS or PaaS projects, specifically with Amazon Connect.; Hands-on experience in the design, development, and deployment of large-scale contact center solutions..
How do I apply for this The Strategy & Consulting Global Network SONG Practice | Amazon Connect job at Accenture Malaysia?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
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