Trust and Safety Associate – Accenture Malaysia
Role Summary
The Trust and Safety Associate - Korean Speaker is responsible for ensuring internet safety for leading platform companies. This role involves reviewing and classifying content to maintain compliance with client guidelines while addressing user-reported issues.
Job Description
In this role, you will work within Accenture Operations' Trust and Safety offering, engaging in daily tasks that involve analyzing various types of content. You will be part of a supportive team environment that prioritizes well-being and resilience in handling sensitive material.
Key Responsibilities:
- Review and analyze user-generated content to ensure compliance with client guidelines.
- Classify content such as profiles, audio, video, and text based on established criteria.
- Address issues reported by users or flagged by automated systems.
- Participate in continuous training and process improvement initiatives.
- Investigate and resolve content-related issues effectively.
- Advocate for the user community by engaging in sensitive discussions.
- Contribute to well-being programs designed for the team.
Job Requirements
Strong communication skills in Korean.
Basic knowledge of content moderation and trust and safety principles.
Resilience and coping skills to handle potentially objectionable and sensitive content.
Ability to participate in continuous training and process improvement initiatives.
Skills to investigate, resolve, and escalate content-related issues.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Content Moderation
Analytical Skills
Communication
Resilience
Problem-Solving
Attention To Detail
User Advocacy
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