Trust & Safety Associate – Accenture Malaysia
Accenture Malaysia
Technology-Software
Role Summary
The role involves working as a Trust & Safety Associate at Accenture, focusing on maintaining internet safety for Burmese-speaking users. The position includes responsibilities related to improving online content and addressing online challenges.
Job Description
The Trust & Safety Associate - Burmese Speaker role involves working within Accenture Operations' Trust and Safety offering to help keep the internet safe. The position requires analyzing and reviewing user profiles, audio, video, and text-based content, as well as investigating, escalating, and resolving issues reported by users or flagged by systems. The role may involve exposure to objectionable and sensitive content, requiring resilience and coping skills. The associate will also participate in training, process improvements, and act as an advocate for the user community to ensure online safety.
Job Requirements
Ability to analyze and review content according to client guidelines.
Skills to investigate, escalate, and resolve reported or flagged issues.
Resilience and coping skills to handle potentially objectionable and sensitive content.
Willingness to participate in well-being support programs designed for Trust & Safety community.
Capacity to stay updated on changing client policies and guidelines.
Ability to engage in conversations around socially sensitive topics responsibly.
Participation in continuous training programs and process improvement initiatives.
Effective communication and collaboration skills within a team environment.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Content Moderation
Content Review And Classification
Policy Compliance
Issue Investigation And Resolution
Resilience And Coping Skills
Process Improvement
Team Communication
Training And Development
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances