Trust & Safety Associate - Hindi Speaker – Accenture Malaysia

The Trust & Safety Associate - Hindi Speaker is responsible for ensuring the safety and quality of online content. This role involves content moderation and requires resilience due to potential exposure to sensitive material.

In this role, the associate will engage in daily content moderation tasks, analyzing and reviewing user-generated content across various formats. The work environment is dynamic, requiring a proactive approach to maintaining community safety and user advocacy.

Key Responsibilities:

• Analyze and review user profiles, audio, videos, and text-based content.
• Handle issues reported by users or flagged by the system.
• Investigate, escalate, and resolve content-related issues.
• Participate in continuous training and process improvement initiatives.
• Apply changing client policies and guidelines effectively.
• Support community safety and advocate for users.
• Maintain resilience and coping skills in managing exposure to potentially objectionable content.