Trust & Safety Associate – Accenture Malaysia
Role Summary
The Trust & Safety Associate - Thai Support at Accenture Operations is responsible for content moderation to maintain the safety and quality of online platforms. The role includes analyzing and reviewing various types of user-generated content and resolving flagged issues according to client guidelines while supporting user well-being.
Job Description
The Trust & Safety Associate - Thai Support at Accenture Operations focuses on content moderation to help maintain the safety and quality of online platforms. The role involves analyzing and reviewing user-generated content including profiles, audio, videos, and text, as well as investigating and resolving flagged issues while adhering to client guidelines. This position requires resilience to handle potentially sensitive or objectionable content and active participation in well-being programs designed for the Trust & Safety community.
Job Requirements
Ability to review, classify, and remove content according to client guidelines.
Capability to understand and stay updated on client policies and guidelines.
Skills to investigate and resolve complex content issues.
Strong resilience and coping skills to handle sensitive content.
Willingness to participate in continuous training programs and workgroup discussions.
Effective communication and advocacy for the user community.
Engagement in process improvement initiatives to enhance quality and efficiency.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Content Moderation
Policy Compliance
Content Review
Issue Investigation
Resilience
Communication
Community Advocacy
Process Improvement
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