Role Summary
Analyze and review digital content to ensure compliance with client policies and maintain internet safety. This role involves investigating reported issues, collaborating with the Trust and Safety team, and participating in well-being programs to handle challenging content.
Job Description
Content moderators serve as an important line of defense by improving the quality and safety of online content. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content to resolve issues reported by users or flagged by systems. The role involves investigating complex content issues, adhering to changing client policies, and participating in process improvement initiatives. You will act as an advocate for the user community while maintaining high standards of quality and efficiency in a fast-paced environment.
Job Requirements
Excellent comprehension and communication skills in both English and Indonesian.
Strong coping, emotional resilience, and stress-management skills.
Ability to perform duties objectively and devoid of personal biases.
High affinity and cultural awareness regarding political and social situations in Indonesia.
Ability to work differing rotations, shifts, and non-standard work hours.
Strong attention to detail and ability to analyze information from multiple streams.
Previous experience in business process outsourcing (BPO) or content moderation is preferred.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
9 skills
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Required Skills
Content Moderation
Emotional Resilience
Indonesian Language
English Language
Analytical Thinking
Stress Management
Policy Enforcement
Attention To Detail
Critical Thinking
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