Trust & Safety New Associate – Accenture Malaysia
Role Summary
The role of Trust & Safety Associate involves reviewing and moderating online content to ensure safety and quality on leading platform companies. The position requires applying client guidelines, investigating reported issues, and maintaining resilience while handling sensitive material.
Job Description
The Trust & Safety New Associate role focuses on content moderation to help maintain the safety and quality of online content for leading platform companies. The position involves analyzing and reviewing user profiles, audio, video, and text-based content, as well as investigating, escalating, and resolving reported or flagged issues. This role requires resilience and coping skills due to potential exposure to objectionable and sensitive content. The associate will contribute to keeping the internet safe by applying client guidelines, investigating complex issues, and participating in ongoing training and process improvement initiatives.
Job Requirements
Ability to review, classify, and remove content according to client guidelines.
Capacity to understand and stay updated on changing client policies and guidelines.
Skill to investigate, resolve, and communicate complex content issues.
Willingness to participate in process improvement initiatives.
Engagement in continuous training programs and discussions.
Strong resilience and coping skills to handle sensitive content.
Good communication skills to advocate for the user community.
Ability to engage in conversations around socially sensitive topics.
Commitment to supporting community safety and well-being.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Content Moderation
Content Review
Policy Compliance
Issue Investigation
Communication
Resilience
Process Improvement
Training And Development
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