Trust & Safety New Associate – Accenture Malaysia
Role Summary
The Trust & Safety New Associate is responsible for ensuring the safety and quality of online content. This role involves content moderation and requires resilience due to potential exposure to sensitive material.
Job Description
In this position, the associate will engage in daily content moderation tasks, analyzing and reviewing various types of user-generated content. The work environment is dynamic, requiring constant adaptation to changing client guidelines and policies.
Key Responsibilities:
- Review, classify, and remove content according to client guidelines.
- Analyze user profiles and various content types including audio, video, and text.
- Investigate, escalate, and resolve reported or flagged issues.
- Participate in ongoing training and process improvement initiatives.
- Communicate complex content issues effectively.
- Stay updated on changing client policies and guidelines.
- Advocate for the user community and engage in discussions around sensitive topics.
Job Requirements
Strong resilience and coping skills to handle sensitive content.
Good communication skills.
Ability to engage in conversations around socially sensitive topics.
Willingness to participate in process improvement initiatives.
Commitment to supporting community safety and well-being.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Content Moderation
Communication
Resilience
Problem Solving
Attention To Detail
Adaptability
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