Trust & Safety New Associate – Accenture Malaysia
Accenture Malaysia
Technology-Software
Role Summary
The Trust & Safety Associate role is focused on reviewing, classifying, and removing content to ensure compliance with client guidelines for Malay and Indonesian speakers. The position involves analyzing various types of user-generated content and addressing issues to maintain safety and adherence to policies.
Job Description
The Trust & Safety New Associate role involves reviewing, classifying, and removing content to ensure adherence to client guidelines. The associate will analyze and review user profiles, audio, video, and text-based content, as well as investigate and resolve issues reported by users or flagged by systems. This role requires resilience and coping skills to handle potentially objectionable and sensitive content. Participation in well-being support programs is also part of the role to promote individual and collective health.
Job Requirements
Ability to review, classify, and remove content according to client guidelines.
Strong resilience and coping skills to handle exposure to potentially objectionable and sensitive content.
Good understanding and ability to stay updated on changing client policies and guidelines.
Capability to investigate, resolve, and communicate complex content issues.
Willingness to participate in training programs and workgroup discussions for role development.
Ability to engage in conversations around socially sensitive topics to keep communities safe.
Effective communication skills in Malay and Indonesian languages.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Content Review
Content Classification
Policy Compliance
Issue Investigation
Resilience
Communication Skills
Multilingual Communication
Training Participation
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