Vice President- Implementation Manager, Operations (Japanese Speaking) at Citi - Kuala Lumpur
Role Summary
The Vice President- Implementation Manager, Operations (Japanese Speaking) is responsible for managing customer interactions and overseeing the documentation process for account openings. This role plays a critical part in ensuring timely service delivery while maintaining high standards of customer satisfaction.
Job Description
In this role, you will engage with customers daily and lead the documentation process for account openings. You will collaborate with various teams to ensure efficient service delivery and high-quality customer experiences.
Key Responsibilities:
- Manage customer interactions and oversee the documentation process for account openings.
- Ensure timely delivery of services while maintaining high standards of customer satisfaction.
- Collaborate cross-functionally to enhance service quality and efficiency.
- Implement risk management practices to mitigate potential issues.
- Coach and develop team members to improve performance and productivity.
- Optimize processes to enhance service quality and operational efficiency.
- Lead project management initiatives to drive successful outcomes.
Job Requirements
6-10 years of experience in documentation review and account maintenance.
Bachelor's degree or equivalent experience.
Proficient in Japanese and English.
Strong interpersonal and communication skills.
Proven project management capabilities.
Experience in customer service and system testing.
Ability to work under pressure and meet deadlines.
Ability to coach and develop team members.
Quick Info
Company
Citi
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Project Management
Customer Service
Risk Management
Process Optimization
Team Leadership
Interpersonal Communication
Bilingual (Japanese And English)
Vice President- Implementation Manager, Operations (Japanese Speaking) Salary at Citi
Citi has not disclosed the salary for this role. Vice President- Implementation Manager, Operations (Japanese Speaking) positions in Kuala Lumpur typically pay RM999–RM16,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
How to Apply for This Vice President- Implementation Manager, Operations (Japanese Speaking) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Citi asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-26, so apply early.
Vice President- Implementation Manager, Operations (Japanese Speaking) - Frequently Asked Questions
What is the salary for a Vice President- Implementation Manager, Operations (Japanese Speaking) at Citi in Kuala Lumpur?
Citi has not disclosed the salary for this role. Vice President- Implementation Manager, Operations (Japanese Speaking) positions in Kuala Lumpur typically pay RM999–RM16,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Vice President- Implementation Manager, Operations (Japanese Speaking) job located?
This Vice President- Implementation Manager, Operations (Japanese Speaking) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Vice President- Implementation Manager, Operations (Japanese Speaking) role?
Citi is looking for 6-10 years of experience in documentation review and account maintenance.; Bachelor's degree or equivalent experience.; Proficient in Japanese and English..
How do I apply for this Vice President- Implementation Manager, Operations (Japanese Speaking) job at Citi?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-26.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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