Vice President – Citi
Role Summary
This position requires a seasoned professional to manage account opening processes, ensuring high-quality service delivery and customer satisfaction. The role involves project management, risk assessment, and team leadership, with a focus on optimizing operations and enhancing productivity.
Job Description
In this role, you will manage customer interactions and oversee the documentation process for account openings. You will ensure timely delivery of services while maintaining high standards of customer satisfaction. Responsibilities include project management, cross-functional collaboration, and implementing risk management practices. You will also coach team members and optimize processes to enhance productivity and service quality.
Job Requirements
6-10 years of experience in documentation review and account maintenance
Strong interpersonal and communication skills
Proven project management capabilities
Ability to work under pressure and meet deadlines
Proficient in Japanese and English
Bachelor's degree or equivalent experience
Experience in customer service and system testing
Ability to coach and develop team members
Quick Info
Company
Citi
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Project Management
Customer Service
Documentation Review
Risk Management
Communication
Team Leadership
Japanese
English
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