Citi Employee Reviews & Ratings

severe cost cutting over the last few years, no travel. No sense of job security even if you are a performer. If you arent in revenue generating part of business or work in a low cost location I would be cautious before joining

High cost benefit for the family

slow growth in career, some politics

Can be demanding, long hours

Office No socials No progression

Avg Pay and unstable now

There isn’t any stock option for this level

Internal Candidates are valued less

30 minute lunch on a 10 hour shift They don’t pay for system log out and proper pc required shut down at end of shift… only 15 minutes paid at beginning to “log in” yet I have to boot up 25 minutes early minimum due to SEVERE latency and load up issues with their cloud desktop. I’m unpaid for that but anytime I do 15 minutes, I get docked for time off the phones. ANYTHING- customer upset, equipment fails or systems don’t allow you to take calls, customer calls back in, if you aren’t using certain words (scripting) or if you have some long calls, YOU WILL HEAR ABOUT IT OR SEE YOUR “SCORECARD” in the low end of the barrel of the stack ranked system they use. They use competition to keep employees in check by posting individual metrics and performance within team chats throughout the day as well as sending emails ranking you amongst your own teammates NO, and I mean NO UPLIFTING INSPIRATION from my manager to her own team…. She basically never even talks the team as a whole.. only during team meetings and it’s NEVER round table, only her taking at the team You are literally just a number. It’s very easy to see that the manager does not care about anything that has to do with you as a person and if there’s anything going on with you, forget even letting them know they’ll just tell you to call HR, not that I’ve had any issues, but I’ve seen it countless times I’ve noticed a trend that if an employee is not meeting one of the metrics; they be punished it a multitude of ways, including getting WFH approval temporarily or permanently removed and sent to work on site where there is… no one working. Or they are PIP’d Metrics are weighted on off the wall grades like Sentimental reaction and scripts using specific words and it’s all AI graded, at this point anything that comes from the manager is going to also be AI written They’re using the worst technology and I can’t believe that they don’t have developers that have engineered something that runs quicker and more efficiently and you can tell that the card members hate the fact that they are a card member of Citi and they hate the IVR so you get a lot of charged up card members calling in just ready to blow the building up because they’re so upset already because of such a shotty automated system My main thing is my manager- she is HORRIBLE. Brick wall, no emotions doesn’t even seem like she advocates or enjoys her job at all, in fact I think she hates it. She has a really weird personality and attitude for a people manager and I absolutely loved my job and had amazing outlook on it until I joined her team. She also seems just like very boring in general and never hypes the team up.

Won’t recommend for fresh graduates.

Layoff headache, pune staff is not friendly

Unmotivated individuals and leadership, do not value analytics doing it as it is a job

Too many re-orgs and a severe lack in technologies to move the bank forward. Too much technical debt and now a shortage of headcount and poor employee morale threatens to make this problem even larger.

Stressed for kpi every month

I'll start off by saying the last thing anyone wants to hear a manager who is leading a Training course/class is "i haven't done this role/department in over (xx Amount of time > 1 year) When the very fundamental rules and information can change drastically over the span of months. - Unstable management - Unrealistic KPIs - Information Inconsistency ( contradicting leadership; Ask one escalations specialist/manager one thing have to call back and get a completely different answer from someone else) - Information Subject to change - NO HR onsite; Extremely difficult to get in contact with HR and if they tell you something your manager will contradict them almost immediately. Equipment/platforms; There should be a separate department specifically for Account online support or they could just make their site not a headache. - BAD laptops & headsets (They Cheaped out) - The never ending list of platforms you have to navigate(and struggle with) just to do your job will make you lose your mind. NONE of the websites are streamed line nor efficient to use. (Unreliable) - Offshore IT (they love to not help but tell you the issue has been resolved)

No career progression, minimal growth opportunity.

Lots of training and a lot expected once you are fully trained

Low entry level salary Slow career progression

Less job security Legacy work.

Difficult management, long working hours, strong face time necessity

large corporate - not fun enviroment

Too many re-orgs, hiring from external instead of internal existing workforce for promotional opportunities, hiring people to lead teams that are not better, smarter, more experienced or stronger than existing team members that were overlooked for promotions. Career growth is difficult, unless you're drinking the cool-aid kissing up. But, those are the ones who are usually not knowledgeable to lead in the first place. That part makes most employees very disgruntled.

Lack of progression Lack of bonus if in the wrong department

High volume work and demands to go extra mile

The Salary hikes could have been better. Over my 4 years of journey I have seen very low or marginal level of hikes which basically is not expected from a big product banking company There is too much politics when it comes to salary increment or promotion as you may see other people getting promoted who does not do much of work and other employees like you are left behind who are putting more than 100% There is always 1 or 2 weekends where you have to be availabe or work which does not return back you with any comp offs for your weekend work or extra time work Once tagged in the Application same sort of work is carried every day and nobody discuss about improving or adding something new to the existing process. I somehow felt that everyone is just trying to survive there without putting much of their brains and efforts into it.

Longer working hour & poor work life balance

Consider this as a average pay structure

low bonus its for employees

In CITI Gurgaon there is hell lot off politics with Txic environment. At AVP Level also you will be asked to do daily Production along with team members. All the powers and decision making rights are with Vice President. AVPs are treated as their puppets Your future growths is dependent on how good relationship do you have with your line manager

Salary tends to be lower than industry average and promotions take quite some time

Manager is not so friendly

Personal: 3-4 hours away from home, that's all

Work is beyond hours but that's normal for many set-ups now.

Pay compared to other companies, expensive health insurance

toxic culture Hike is 5 to 7% max 10 % HRs don't give a damn if resources are managers and important inspite of proofs-strict trainings and all are for normal employees aggressive work culture-they are always super hasty-5 days work in 1 day they want. 1 night I didn't sleep and decided enough was enough late night work-10 to 12 hours people work-not me. Managers and all are super toxic-very insecure and fragile ego Rude in speaking like managers and upper management-some are ,not all are. Citi doesn't care about you -it's a profit and loss mindset company. Other people got laid off in front of my eyes inspite of performing great,It fires whenever it wants.I resigned on my own-I was a java developer for years and they were forcing me to work on python,my profile was java developer .So that's unacceptable. And managers don't respect women-are not mature at all,they behave like children -very insecure ,god knows what power they want over others ,even over women it's beyond my understanding HR of Singapore,India and other places are assigned just for company's profit.I faced it and learnt ,they are emotionless and profit and have loss mindset.They gaslight ,manipulate you using professional jargons..

A lot of access issue.

Old tech stack. Lot of legacy and compliance process to follow.

Internal movement is very much limited

Shift timing 1-10 pm which is bad

Limited ability to grow. HR places random obstacles to advancement. Little room to move up pay scale within same job role.

Separate from Sales team and not efficient communication

Rounds of layoffs. Company looking to go lean.

Mostly works on legacy techstack

None that I can think of

Your experience at Citi is entirely dependent upon the team/manager you have. Some teams have great work/life balance with managers that are intelligent and thoughtful. Some teams are disorganized with poor management and you find yourself doing "dumb work" because the team is disorganized and short staffed

Toxic environment (depending on department) Imbalance of workload among team

low compensation offered to employees

not enough guidance post grad programme

Long working hours are often the norm, especially during busy periods, and it can feel difficult to fully disconnect. Although there is a policy around working from home (e.g., two days per week), in practice this isn’t always respected across teams, which can be frustrating. More consistency between official policies and day-to-day expectations would really improve employee experience.

CEO took a 20 Million raise while doing massive layoffs. My team was rushed to release an application. Micromanagement was killing morale. Once the product was launched, we lost half our team.