Concentrix Cvg Malaysia Employee Reviews & Ratings

Job stability in BPO industry

Less wages No.cab facility Proper food not allowed

Strict background verification, If on going police, civil or criminal cases please don't apply.

- Performance evaluation heavily weighted on CSAT/DSAT (50%), reviewed over rolling 13-week periods, creating high job insecurity - ⁠CSAT/DSAT scores are largely outside an advisor’s control, especially when handling sensitive aftersales or account-related issues - ⁠Internal KPI structure appears stricter than the client’s own expectations, increasing unnecessary pressure on frontline staff - ⁠High internal politics and management instability, including backstabbing and shifting accountability - ⁠Advisors often feel treated as expendable despite being the core revenue driver of the project - ⁠Perceived lack of transparency around budget allocation and compensation structure, which negatively impacts trust and morale - ⁠Mental stress and fear of termination overshadow long-term growth and engagement

Los pagos pueden ser muy desordenados.

Most account are entry level

very hard and stressful account to handle

Looking for more AI resources to learn from.

No organisation, toxic environment, no support, low wages, no job security, stressful for everyone with the overload of work and expectations. Avoid this company if you want to be happy at work.

Lack of transparency. Communication not clear. No salary adjustment in years. The company is constantly changing KPI. Unrealistic new metrics every month.

• Cafeteria isn't that good in G4 5th floor • Increase in break time • requesting for two way cabs

Transport was not booked and trainees had to wait.

No free cab facility or cab allowance

Since Webhelp entered the picture it all went downhill… fast.

No raise for seniority, very low salary

none at all for now

Working here feels like being locked in a cage. Personal items like phones and watches must be stored in lockers, and “discipline teams” roam around doing surprise checks, making you feel more like a student under strict supervision than a working adult. The atmosphere is robotic and draining, with little to no regard for your personal time or well-being. Policies change frequently without warning, always in favor of the company.

Salary is comparatively less then other mncs

Employee stock purchase plan is sub par

Cannot comment any of it

as a CS role, you are not allowed to bring in phone, smart watch, tablet etc into the production floor

They must improve the salaries

not competitive salary depends on account

Cannot use phone, No smoking zone nearby Limited time break

Everything describing a toxic work environment

Toxic and makes people suicidal

Rotational weekoffs Shift timings Cafeteria food

There was no growth in the company

Not suitable if you look for a work life balance.

No concerns as of now

No quality food No proper training room for pre training room

> Very stressful > Repetitive work > Pressure to follow call flow > Too much weightage on surveys unnecessarily > No enough breaks

They don't have a good leave policy

Low base salary. No shining career path. A lot of stress by handling mean customers.

One sided cab: need both way Not able to use phone inside the floor or training room

Everything is good nothing is there to tell

Sales aside, mid pay for a job with multiple responsibilities.

Cab facility is not available.

Wprk pressure is high. Management is not so good. Hr policies are not good. Hr never response to any call.

Good helping nature people at concentrix

Stress 24/7 , no stability

Cafeteria doesn't look good as it is

Dynamic leadership styles and management

It was time consuming but worth it in the end

Nothing really. All is fair

Work can be fast-paced during peak business periods.

Holiday structure is too bad

Internal politics with low salary

Only cons is shift timings

Job timings, far from my place