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Snapshot
999 total reviews
Source
Glassdoor
100% of reviews mention positives
Page
20 / 100
Advisor
Job security, culture and benefits
Nothing much, less growth opportunities
Sr representative
Cleanliness around the campus Prompt response from facility and other department. Canteen is affordable
Cab moving gets delayed. Washroom’s are dirty in busy hours. In peak hours canteen has no place to sit
Advisor i
fixed weekend leave and incentives plus complexity pays
low pay need to meet MIP or stars in order to get a livable wage
Customer service representative
Depends on the process and manager. Work can be manageable. No call outside work time. Good overtime pay
Too much attrition. Work allocation can be sometime tricky
Operations team leader
Friendly teammates. The only reason most people stay as long as they do.
- Work-life balance does not exist. Staying late feels mandatory because leaving on time earns you a bombastic side eye from everyone, including fellow TLs. If you value your personal life, good luck. - Career growth is a guesswork game. Advancement is uncertain and mostly depends on timing, luck, or who you know. - Seniority culture runs deep. Tenure is prioritized over skill, ideas, or actual competence. - Compensation is below industry standards. The salary is noticeably lower compared to top BPOs offering the same roles and responsibilities. - Favoritism is very real. The Operations Manager openly favors those close to him, and it shows in opportunities, exposure, and treatment. - Development is almost non existent. SPVs and OMs tend to only show up when something goes wrong, and the blame automatically falls on TLs. There’s a lot of finger pointing and very little actual leadership or solutions. - Mistakes are treated like crimes. Even the most human errors are blown out of proportion. Psychological safety? Nowhere to be found. - Zero teamwork among leaders. Collaboration doesn’t exist. You handle everything alone while leadership expects “teamwork” in theory only. - Time-off flexibility is inconsistent. TLs can’t request days off within the first 6 months, but agents are freely accommodated. Leadership is expected to sacrifice the most but is given the least.
Team manager
A system in which you are evaluated based on ability, not age or experience. Being able to speak English is highly valued.
Your achievements won't stand out unless you promote them yourself.
Banking, financial and insurance specialist
The pros are Transport and Medical aid.
There is no Wifi available.
Team leader
Excellent Work Culture, Flexible, Good perks
Nothing as such, it is a really good environment.
Sr representative operations
Nice work environment, supportive colleagues and amazing trainers
Cafeteria is too small for huge crowds, most of the time need to be wait for chairs during lunchtime. Overall good company
Extensive training period. Lots of incentives
Will not pay out the money promised and stipulated in the contract will cheat you out of your money
