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Concentrix Cvg Malaysia
Other
Snapshot
999 total reviews
Source
Glassdoor
100% of reviews mention positives
Page
14 / 20
Consultant i
Strong ownership culture - You get end-to-end exposure across requirement gathering, configuration, testing, and go-live. Fast learning curve - The pace pushes you to learn quickly and handle real client situations early in your career. Client exposure - Good opportunity to work with enterprise clients and understand complex business processes. Responsibility early on - Even as an individual contributor, you are trusted with high-impact tasks.
Frequent organizational changes - There are constant department-level and structural changes, which sometimes create uncertainty and a lack of clarity in roles and reporting lines. Aggressive delivery timelines - Project timelines can be highly aggressive, leading to pressure during critical phases like UAT and go-live. Single contributor model with multiple projects - Often, one person is assigned multiple projects simultaneously, even though the model expects single ownership per project. This can stretch bandwidth significantly. Limited work flexibility - Work from office model with no flexibility for hybrid or WFH options. Documentation gaps - Product documentation and structured training need improvement. In many cases, knowledge resides with specific POCs, requiring constant dependency instead of having centralized, updated documentation. Official timings are not strictly followed – Although the standard shift is 12 PM–9 PM IST, US client engagements regularly extend work late into the evening, resulting in longer working hours being the norm rather than the exception.
Software developer
Remote work options are available
Benefits provided are not good.
Transaction coordinator
Good work environment Good services
No cons Everything is good
Csa - customer service associate
Salary and management is good.
It depends on the account.
Technical suppirt specialist
Great team, flexible, great benefits
I didn’t find any cons
Senior associate
Good opportunity, good environment, good mentors
Cab facilitate not free for all
Good place to work and has good GROWTH OPPORTUNITIES
Could include some fun activities in the training period
Call center representative
Good work in starting here
Less salary as compared to world
Air bnb customer service representative
Good to work and wont leave
Nothing as of now can be said
Senior representative operations
Good training as of now we are having intresting
So far no cons from my end
Senior representative, operations
Good Work Culture Helpful Colleagues
I have not observed anything as such till now.
Customer service representative (csr)
Good Atmosphere Friendly managers Yearly Parties Good salary hike
No Night Shift Allowance 9 and a half hours work
Quality analyst
Great culture and flexiblity and good office
Not good for the salary and benefits
Customer service advisor
Good career growth opportunities and large option to learn and explore new things
Very less salary and percentage of salary increament is very low. Also no allowance for night shift and cab is paid.
I would especially like to appreciate my trainer, Mr. Tayeb, who has been extraordinary throughout the training period. His clear explanations, patience, and great sense of humor made the learning process both effective and enjoyable. He creates a comfortable environment where questions are encouraged, which has helped me gain confidence in my role.
Training materials could include more practical examples.
Senior advisor
The work culture here is good. The training phase was good
No two way cab . No dedicated Pantry
Representative operations
Work-life balance No follow up after logout
Early login One way cab
Team leader
We have Wonderful working environment
No issues all is good
Friendly environment,good security specialist safety environment
Nothing nothing nothing nothing nothing
Senior analyst
Flexible timings Supportive and helpful staff
Limited seating capacity Centralised air conditioning
Good work environment Transperancy at work place Good opportunity
Transportation issues in tier 3 cities
Renewal specialist
Working from home was a big plus
Bonus are good, but basic salary could be better
Advisor
easy to get in.. overall ok
management.. is not good and timing can be a hectic
Cuatomer response representative
Friendly work culture salary on time
Less salary hike low increament
- employee centric (will assist and help in any problem as per their flexibility and policy (9.5/10) - very stable job (won't fire/terminate you unless Compliance or POSH issue, even in some cases I have seen you won't) - If you get high salary at the time of joining good for you (very low appraisals and increment over the year 1-5% only) - Facilities are good (Cab, medi-claim T&C applied, cafeterai, GYM, etc.) - In general leadership is good (3.2/5) (the individual in leadership are the problems- micromanaging, blaming- will through you under the bus, if you are week and sensitive they will absolutely walk over you, individual performance and contribution to work will mean nothing if the TL/OM has already preference.
-the individual in leadership are the problems- micromanaging, ego, blaming- will through you under the bus, if you are week and sensitive they will absolutely walk over you, individual performance and contribution to work will mean nothing if the TL/OM has already preference. -Bad/worst hirings (feels like they will hire anybody who don't want to work and burden the ones who are). FYI- focus on yourself and want you want out of this based on that act only.
So far training is going good. The training process is smooth and easy to understand
No concerns from my end
Customer care consultant
Some of the team leaders and other consultants were a pleasure to work with
- If a team leader didn't like you, they would sabotage your stats - Unrealistic KPIs - They frequently complained that the teams where never bonding or acting like team members but they refused to give us time to bond as a team - frequently covered up bullying and harassment
Data analyst
Good chance for someone who wants to start their career or who wants to convert their role.
That's all. Less likelihood of improving/advancing your career in depth.
Manager
Largely promotes from within Established mentorship program Excellent culture
Can be extremely fast paced at times, which can be overwhelming for some
Team lead
Approachable and Helpful Management Transparency is practiced Employee Centric
WFO and Hybrid Module are still restricted No Night Shift Allowance
Content moderator
low KPI , no micro management and in case of dispute, there is no favoritism
in terms of benefit, it sticks to the lower end of BPO industry
Customer service associate
Good environment Good opportunity to boost our career
Getting only one way cab
Anonymous employee
This company cares for people
More growth opportunities for all
Training was so good and very understanding
Nothing everything is good in the company
Operations associate
Fix timings no work outside officr
A lot They make targets unachievable
work culture and environment is good
everything is perfect here in concentrix
Customer service representative
Good environment, good equipments, good benefits
don't work there unless you absolutely have to
Senior team leader operations
Good salary package on monthly basis
No profit share No annual increase
Detailed training program. Good job environment.
issues with the access card system. Not allowing a phone device or basic needs like coffee in the training rooms seems excessive. getting your attendance done is a task as there are only 4 devices to get it done
I have a great team leads and suppotive team member
The salary not that good
Benefits such as medical insurance, annual leaves, sick leaves etc. Depending on which project do you get, you may get weekends off.
Some projects may exhaust you in multi tasking and toxic working environment if the client is not okay
Senior quality analyst
Salary always on time every month
Less salary according to work pressure
- Friendly staff - salary was okay for the location - 9hrs work per day
- feels little bit controlled by the system management - jumaat prayer time limited
Starting your carrer is good
Salary is too low for experienced
Customer advisor 2
Good support and sufficient training and e-learners
Food is not upto expectations
Associate
Flexible working environment and a good platform to learn.
I guess the biggest consequence is that associates have too much liberty.
My experience with CNX was good
All good with training as of now
don’t need experience to work here
treat you like garbage and don’t care about you at all
Sr representative operations
The office atmosphere is very professional and motivating. The training provided is detailed and practical, which makes learning easier and more effective
No free cab facility for men.
Good and healthy work environment
More friendly environment would make the work life even better