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Snapshot
999 total reviews
Source
Glassdoor
100% of reviews mention positives
Page
42 / 100
Customer service advisor
Very diverse and inclusive environment; everyone is made to feel welcome.If you are a high performer, you can move into operation or QA roles relatively quickly.Access to internal learning platforms (like Concentrix University) allows you to learn leadership and project management skills for free.
Metrics are very strict (AHT, CSAT) and can sometimes feel more important than actual quality.
Claims specialist
It's a good job but pressure is there and to much controlling
To much control and pressure feels like slavery
Associate
Culture, leadership, work-life balance and facilities
Salary and slow career growth
Customer service representative (csr)
Good company if you are very tech, savvy
a lot of app, to login and out of
Customer service representative
Super stressful and it’s a hopeless dead end
High call volume Micromanagement to the max Ridiculous unsustainable metric requirements Always complaining even when you do nothing wrong It issues every day No training it’s just bs Barely any help Stressful Pay is 15 an hour Information will change daily on how to do your job
Senior quality assurance analyst
Close to my home and the location
-low salary -no meal tickets -schedule -doesn’t have the option to work remotely for some jobs -big problems with the management and the deadlines
Hiring process is goods friendly recruiter and training is goods.
Low salary no HMO on day one. After 6mos.
Content specialist
Great benefit such as paid leave
Leadership management and reporting manages
Customer service operator
Cant think of any unfortunately
Poor management and lack of communication.
Senior representative operations
Good work environment, Mentors, Trainers and colleagues
systems we work on needs an upgrade
