Concentrix Cvg Malaysia

Job stability in BPO industry

Less wages No.cab facility Proper food not allowed

Strict background verification, If on going police, civil or criminal cases please don't apply.

- Performance evaluation heavily weighted on CSAT/DSAT (50%), reviewed over rolling 13-week periods, creating high job insecurity - ⁠CSAT/DSAT scores are largely outside an advisor’s control, especially when handling sensitive aftersales or account-related issues - ⁠Internal KPI structure appears stricter than the client’s own expectations, increasing unnecessary pressure on frontline staff - ⁠High internal politics and management instability, including backstabbing and shifting accountability - ⁠Advisors often feel treated as expendable despite being the core revenue driver of the project - ⁠Perceived lack of transparency around budget allocation and compensation structure, which negatively impacts trust and morale - ⁠Mental stress and fear of termination overshadow long-term growth and engagement

Los pagos pueden ser muy desordenados.

Most account are entry level

very hard and stressful account to handle

Looking for more AI resources to learn from.

No organisation, toxic environment, no support, low wages, no job security, stressful for everyone with the overload of work and expectations. Avoid this company if you want to be happy at work.

Lack of transparency. Communication not clear. No salary adjustment in years. The company is constantly changing KPI. Unrealistic new metrics every month.