Concentrix Cvg Malaysia Employee Reviews & Ratings

Working hours is 9 and half hours (including 1 hour break) compared to other company's working hour which is 9 hours.

Your time isn't really yours

Limited incentive Pay package could be better

Unrealistic goals, fire at will

Poor Pay by the team

Pathetic work life balance and pay culture

No cab allowance No day shift cab No night shift allowance

Management, amount of changes of roles

Rotational shift and less salary

Low pay, poor management, work favoritism, and work politics

No bonus, just RM300 a month for KPI

Not enough breaks given as of now

nothing much Need to enhance in terms of technologies

late work hours with only fixed vacation days

low salary considering if you already have an experience

Need to maintain clean washroom

Some Team Leads might push metrics out of context

Rotational shift , nothing else for employee

If you volunteer to help out with anything other than your current role, it will become a trend and you'll almost certainly not be recognized or compensated for it. If you are a person who cares about what you're doing, you may find that this current pay structure will leave you discouraged and will potentially affect your zeal in the long run. The client pays Concentrix good per agent but the agent may see only 20% of that pay per hour. You may get a yearly raise, which may total in the cents and not dollars.

Very good when it comes to training

Angry customers, difficult metrics, attendance point system with no flexibility

The information is lengthy which makes it hard to grasp but, it is explained well. Overtime it will be general knowledge.

Annual increase perhaps although I know Quezon City market alignment is far below compare to BGC and other premium locations

Pay is very less and the work environment is average

Salaries often don't keep up with inflation, and raises can be minimal. HMO (1 free)

- Poor work and life balance - Don't appreciate efforts

Not good for the promotions

Since ServiceSource acquired by Concentrix, the benefits has gotten worse

Less projects for AI roles

I didn't like the management

Mobile phones are not allowed on floor Breaks not sufficient No gym facility

Toxic Management, No accountabilty, Biased

Toxic Culture Low Salaries Graveyard Shifts

Could use more flexibility for work form home

You cannot survive in this fast pace environment where you will have to give 100% of your life to the work. Every time you go in it's like you are stuck at something you don't want to do.

Less salary No can n meal facility

- Very large, so easy to lose identity among client support - Work-Life Balance on some accounts

Everything you can think of is bad, it's good only if u get lucky and get a department that has less volume of work

Usually succumb to customer pressure Bench duration is limited Limited end clients

Cons • Very rigid annual leave process; requests often require over a month’s notice, making it difficult to take time off when needed • Breaks and lunches are strictly monitored, with micromanagement even for minor delays, which can be challenging in a fully remote role • High pressure environment with heavy focus on targets; expectations can feel unrealistic despite consistent performance • Feedback often focuses on negatives rather than recognising good performance • Limited career progression opportunities • No salary increase despite long tenure and consistent contribution

good management and coworkers Good life balance

There is no prayer room in Samco building

There are none right now

Low salary.work pressure is a lot.

Drowning with too much tech already that it fails to get integrated seamlessly, much like how Apple's marketing does with its tech products.

Project comes and goes, you may move to multiple projects more than once in a year.

• High emotional stress over time • Limited career growth opportunities • Work can be mentally demanding • High workload and strict performance metrics

payment all pros depend on luck-site-project nothing guarantee any of the above

Salary Hike Work pressure Timings Work load Work life balance

-No phone allowed -no professional lead to guide -Messey Management -colleague who needs babysit -putting the wrong people in the lead position -Say bye to any national holiday, they only give you replacement leave and zero compensation -The pantry is trash, most of the chair is broken