Senior operations representative
Mar 10, 2026Pros
good training enough resources well delivered
Cons
now i dont have any disadvantages

OtherLevel Up, Nu Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
good training enough resources well delivered
now i dont have any disadvantages
Paid holidays, I had a good team and team lead, easy transition if you move
Was without work for 1 month between assignments, pay was pretty low
systematic clear guidelines facilities are good
poor management poor cab systems
The job was easy. Not hard at all.
Seasonal positions do not last very long.
If one campaign reduces headcount and you are good, they try to relocate you on another one that is hiring
You cannot ensure there is a carreer path as agent in a certain specialty you want to stay, maybe you are good and still will be moved to a different campaign doing CSR when your strentgh is sales. If you get out of the phone as support or any "acting" position, you never get a rais and they keep you on those positions over years (which is ilegal) Once you finally get a full position out of being agent, you will never see a penny on overtime again even when you will for sure need to work over your shift!
Decent salary, that's about it.
Bad project, bad HR, worse company culture both from Concentrix and the project's company.
full time, good management, nice people
no cons that i can think of
Career growth opportunities, skill development, global client exposure, stable employment, performance recognition.
Everything is good no cons
Good environment and high basic pay
Too less OT to earn more money
good pay package and environment
bad working environment due to pressure