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Concentrix Cvg Malaysia

Concentrix Cvg Malaysia Reviews

OtherLevel Up, Nu Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

999 reviews

Senior operations representative

Mar 10, 2026

Pros

good training enough resources well delivered

Cons

now i dont have any disadvantages

Customer service representative (csr)

Mar 10, 2026

Pros

Paid holidays, I had a good team and team lead, easy transition if you move

Cons

Was without work for 1 month between assignments, pay was pretty low

Senior team lead

Mar 10, 2026

Pros

systematic clear guidelines facilities are good

Cons

poor management poor cab systems

Advisor

Mar 10, 2026

Pros

The job was easy. Not hard at all.

Cons

Seasonal positions do not last very long.

Customer service representative - upsales - retention

Mar 10, 2026

Pros

If one campaign reduces headcount and you are good, they try to relocate you on another one that is hiring

Cons

You cannot ensure there is a carreer path as agent in a certain specialty you want to stay, maybe you are good and still will be moved to a different campaign doing CSR when your strentgh is sales. If you get out of the phone as support or any "acting" position, you never get a rais and they keep you on those positions over years (which is ilegal) Once you finally get a full position out of being agent, you will never see a penny on overtime again even when you will for sure need to work over your shift!

Voice of customer analyst

Mar 10, 2026

Pros

Decent salary, that's about it.

Cons

Bad project, bad HR, worse company culture both from Concentrix and the project's company.

Customer service representative

Mar 10, 2026

Pros

full time, good management, nice people

Cons

no cons that i can think of

Senior representative operations

Mar 10, 2026

Pros

Career growth opportunities, skill development, global client exposure, stable employment, performance recognition.

Cons

Everything is good no cons

Content moderator

Mar 10, 2026

Pros

Good environment and high basic pay

Cons

Too less OT to earn more money

Cse

Mar 10, 2026

Pros

good pay package and environment

Cons

bad working environment due to pressure