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Snapshot
500 total reviews
Source
Glassdoor
100% of reviews mention positives
Page
9 / 50
Support specialist
-Variable pay (maximum of 20% of your annual income; huge lumpsum pay) -2x per week Work-From-Home. -Easy to file leaves, management are generous in letting their people take their leaves. -Team buildings -Stock plans / retirement plans -Compensation is relatively good (negotiation plays a big role of course)
-HEAVY Politics; if you're not part of the 'circle of friends' of higher management, never expect a decent pay raise let alone a promotion and if you're a 'threat' to the promotion of someone who is part of the 'circle' then be prepared for the escalations / PIP that will surely come your way due to the smallest things. I know someone who leads the team on a huge cost saving effort but was not part of the 'circle' and was terminated due to "poor performance". -No growth. The manager promises training / certifications but on my 2-year stay in Manulife, there was never a training that actually proceeded due to workload and "budget issues" -The management masks "abuse" with "growth" there are numerous instances that the role/responsibilities negotiated during the hiring process was breached. ie. a support resource was expected to take up the business analyst role because the business analyst resigned. -Micromanagement -The onshore counterparts of Manulife do not respect an individual's time. They expect the team to answer queries after working hours (around 11pm to 1am) without setting expectations. No extra pay for these instances either. Another example is a "stand-up" call that lasts for hours that impacts our lunch time (at some point finishes around 12:45pm) and the management is expecting the team to return by 1pm (12nn - 1pm break) -Overtime is logged as "offset" and is part of "cost cutting" and you will have to get the approval of the director-level onshore counterpart to use your offset hours but is expecting you to work extended hours (OT) when needed without question. -Re-organization happens 2-3 times a year. This means if your team is not providing enough value to the business, it is possible that your team will be terminated immediately. I personally will not recommend anyone to work here if you desire genuine career growth but if you're someone who 1. wants a repetitive work environment 2. is fully contented with monthly salaries (atleast +3% increase per year) for reference: I got 6% increase (12% total) yearly in my 2 years stay; I have a rating of 'Highly Effective' this is the second highest rating available in Manulife. 3. loves politics in the workplace and is leveraging politics to work your way to promotion then Manulife is for you. If you have doubts on the items here, be my guest! you can confirm these statements from someone who actually work inside Manulife (I won't be dropping team names).
Analyst
work life balance is good
No proper allocation of time
Business process analyst
Work culture is the best and the HMO Benefit
Low compensation package with high work expectations
Good culture and team work
Nothing really bad to say about the place
Customer care representative
They have a good work life balance
Don't spend enough time on training
Manager
Good colleagues, great location, work life balance
Slow progression, lack of opportunities
Financial analyst
Good opportunities for growth Great benefits
Overworked, with high turnover rate
Disability case manager
everyone has your best interest in mind
nothing really bad about the company
Customer support
they are very generous to the employees and clients
they give too much work to handle
Digital graphic designer
I loved working in an Agile environment and my manager was a very considerate and kind person.
Very closed system because of it being a financial institution.