Motorola Solutions Malaysia Reviews — 999 Employee Reviews

Growth Opportunities ( outside of Customer Experience VS&A department)

Management - specifically the Customer Experience Team for VS&A. 1. No work life balance. 2. Motorola HR policies are not applicable or being followed. No huge benefits if you're a Canadian employee. US HR reps lack understanding of Canadian employment law when it comes to dealing with Canadian employees. 3. Senior managers hire only friends, relatives and referrals are rejected without any reason. Specifically, the Global Head of Customer Experience for VS&A. She hires her friends and former co-workers all Caucasian and limits the opportunities for employees of diverse backgrounds by providing them more visibility, internal resources, and the ability to work fewer hours, while diverse employees have to continuously prove themselves and have more work. VS&A manager and Renewals/Customer Experience manager try to portray themselves as "women in power" supporters, but that's only true if you're Caucasian. In addition to self-promotion, both continually mislead upper management and HR into believing they need additional resources and higher budgets. 4. The Renewals/Customer Experience VS&A manager only knows how to delegate because she cannot create presentation decks or put logic into reports. Despite hiring people under false titles and duties, they only spend their time creating presentation decks to mislead upper management into giving her a higher budget. Manager doesn't have the right skills, either to manage or lead the team. 5. Lack of Diversity - Don’t apply for positions in the Customer Experience VS&A Management team. They prefer to have Caucasian representation than someone from a diverse background speaking to channel partners. 6. Employees are not promoted based on their performance. There are many growth opportunities within MSI just not under the Customer Experience VS&A Management team. Management team is only trying to create a loyal following to advance their own careers and doesn't care about yours. This whole department under Renewals/Customer Experience VS&A should be investigated by the Ethics department to determine if every individual is actually doing the job they're hired to do and not just wasting MSI resources because they feel protected by the Global Head of Customer Experience VS&A.