Swift Support Services Malaysia

salary increment or percentage is low

not many vacancies to move up quickly in roles.

Salary isn't competitive, slow paced

A lot of internal changes

- Company policies and way of working is super rigid, creating a lot f frustrations for people who are used to deliver software quickly - Small teams can be Agile, but the company is not. The company did a complete Agile transformation and turned their back on it. Current mindset from higher management is zero trust on delivery teams. This results in the enforcement of waterfall-like flows including bureaucratic mandatory paperwork, review boards and overly complex processes.

Horrible and ill-equipped managers as L2 and L3

The Performance Review process uses a forced distribution and if you're doing okay, you may still end up looking like you didn't perform well. Worse yet, leadership insists they don't use a forced distribution. The US employees often feel disposable. Morale is very bad. (This is over multiple years, with lots of talk and no action) Leaders keep doing the same thing and expecting a different result.

- Politics makes you lose your passion at work. Manager that only talk without action and produce mediocre quality work. Manager that has high ego and refuse to listen. And manager like this becomes favorite of upper management. - Work life balance really depends on the department. - not much appreciation from upper management - upper management are not approachable

Workload and too much statistics on the number of tickets

Can be a bit too slow at times