Swift Support Services Malaysia Employee Reviews & Ratings

No cons in my opinion!

not too many career opportunities doubtful work-life balance: frowned upon when tried to use parental leave to which legally entitled to, which would be even paid by state, not the company. Could have taken originally only 4 weeks and was going to lose 5 weeks as they expire, by 1 week worse than a colleague. Was allowed to take the remaining 5 weeks only when agreed with the superior that was going to look for another job after the leave, as anyway the job description wasn't exactly what it was advertised to be. All of this despite the fact that was very transparent at the moment of hiring that still had 9 weeks of leave left and wanted to take them - the HR said that this wouldn't be any problem, which they still claimed even when the superior wasn't very happy about it. The context is that they had another person on long-term leave, but in such case, why would they hire somebody with 9 weeks of leave left and claim it wasn't any problem? Despite that, the workload was totally fine. They weren't even willing to explore other options such as shorter working hours or 1 day out of week off which are optional alternatives how to take the leave.

Highly political workplace. Decisions are made top down, and agile is affected by this. Sometimes I think that the company is going agile only by the name.

No strategy on long term, weak top management, no respect for employees, no company values.

Shift in Focus to Call-Center Model: The management has moved away from the knowledge-based approach, transitioning Support into a call-center environment. This shift has diluted the quality of service and affected employee satisfaction. Previously, the team was encouraged to provide thoughtful, knowledgeable support, but now the focus seems more on volume than quality. Management's Lack of Experience in Support: The current leadership does not have a strong background in Customer Support but comes from a banking call-center environment. This shift in leadership style has not translated well into the needs and expectations of a technical support team, leading to misaligned priorities. Decreased Focus on Quality: With the transition to a call-center model, the emphasis on delivering quality, in-depth solutions has been replaced by a focus on call times and speed. This has resulted in a decrease in overall customer satisfaction and support quality. Lack of Understanding of Support Roles: The management’s lack of experience in customer support has led to decisions that may not align with the actual needs of the support team, leading to frustration among employees.

flat leadership, lower pay bands, lots of bureaucracy

Not much growth or promotion options (especially in KL) Mediocre development provided Old management

poor work-life balance, bad management

need to Work under pressure

Lower pay range Not fully remote

Schizophrenic in how priorities are set

Power centralized in Europe/Belgium; systematic destruction of US leadership

Slow increment and micro managing from HR department

no meaningful formal career development

might need to work on others region timezone due to dependency

They appreciate on person who able to talk rather than work Slow pace

Small teams. Internal politics. Work culture

I don't see any cons

Outdated culture, uncommunicative management, little room for advancement

Being a co-operative, SWIFT moves slowly

Inappropriate hierarchy management and escalations

non so far since past exp

Lack of innovation, too many org changes,.

- Since the pandemic, there has been a significant influx of new hires who lack even basic understanding of Swift (what it does). - A noticeable decline in overall products and staff quality - It’s heartbreaking to witness what was once a high-standard organization in a bit panic mode.

No applicable, no cons overall

Lean organisation and some teams can be a bit understaffed

Career growth opportunities in KL Lack of strategic projects

Middle tier management that are too incompentent. Bootlicking happening to earn higher appraisal. Chapter Lead that is not subject matter expert and lack of in depth knowledge - Still thinking they command people to work.

Changing culture since few years

no cons for swift company

None, had a great time there

Not really this is good place to work , but covid impacted

1. No proper training and handover of documentations 2. No repository documentation/knowledge based system for newcomers 3. My team had insufficient staff (during my tenure) with only 1 person managing Malaysian banks 4. Some teams are not helpful 5. Employee benefits not so competitive

Like other companies, there are some internal politics available.

1. After 2 years you will get bored here 2. Politics are crazy 3. Bad people culture which is very frustrating 4. Promotions very hard to get even you are are always on top, if manager doesnt like you no proper salary increase, no promotion 5. Favoritism is super high 6. No so many smart people in the office 7. Some people are perverts 8. They always order not nice food (spicy or with curry) what if people dot eat it? 9. Salary can be a bit higher other companies paying better 10. A lot of tools look like from 90s. 11. People talking behind your back or doing even some perverting stuff (Indians especially)

Incompetent leaders, lost of direction

Unfortunately, the company suffers from very toxic and poor management, which fosters a demoralizing atmosphere. Management tends to focus solely on criticism without offering guidance or support to help you overcome your weaknesses. They are not open to feedback and maintain a ‘pointing fingers’ mentality, showing little interest in improving their leadership style. There is no expectation for your growth or learning; instead, they assume you should already possess all the necessary skills and apply them immediately. While the steep learning curve can be seen as a positive aspect—since you will undoubtedly learn a lot—the majority of the knowledge is highly specific to the company. Additionally, HR lacks objectivity and contributes to the negative environment, leaving employees without a reliable resource to turn to if issues arise.

Competition from new Silicon Valley type companies is creeping into their comfort zone.

Amazing culture, top talents, great work life balance, incredible achievements. Very respected in the industry. Great place to be

Management is understated they are visionaries

- Too Political - Human Resources - Career Evolution

As a big organization, it naturally has lengthy governance processes

No work/life balance. The biggest motivation is fear of getting fired. Since many employees are on work visas, and in case you lose your job, you will have to leave the country. This depressing atmosphere affecting everyone

Stagnant Moving Up the Ladder due to High Level Employees are stable and content

Pay is a bit below average

Nothing comes to mind that I can recommend here. 1. Too many buzz words at the time of hiring specifically to get young people to sign up, they will use all the technology buzzwords to get you to sign up but when you join you will work with outdated systems, outdated people to micromanaging you day in day day out, the chapter leads are systematically installed to bully you. They should be called bullying leads. 2. 90% of your time will be spend on calls, you will be indirectly forced to worked the weekends to deliver work. On calls get ready to be shut down. 3. The whole environment is very toxic, the chapter leads make it toxic. 4. Learning doesn't exist here, you will learn things that were relevant when swift was incorporated. 5. Don't join, if the banks weren't from the last century this place will be closed years ago. Every young person that joined here left within six months, the management will make your life miserable.

1) Diversity and inclusion at senior and executive level still needs some work

Limited growth potential. Self-learning modules (not for everyone).

- Unable to keep up with Technology trend

No cons working there at all