Swift Support Services Malaysia

unstable, elderly, deaf management poor future outlook, slow to adapt unsatisfactory compensation

Employees are not very technically skilled

Company uses outdated technology. Career advancement limited

non so far as to date

Agile transformation implementation too long since 06/2018 with replacement of some functions by others with nonmeaning Poor management with harassment and threats to get the job done and their own bonus Noisy environment: library have been removed for lack of place - Looks like to a big chicken home No long term vision Individualist company with lack of internal collaboration and competition between departments Employees considered as children with no respect

lack of prem pay slower env for younger people everyone is retiring there

No relocation package (some individuals receive sign-up bonuses for moving expenses, but this is not a standard policy) Significant friction within the office due to stringent security constraints (e.g., excessive card scans and fingerprint verifications just to reach the workplace) Limited freedom to develop and implement new solutions Prevalence of internal politics and pressure on lower-level employees Workplace culture prioritizes image over actual performance, favoring those who engage in flattery and align closely with management Only one remote workday per week (which is not always guaranteed) Salaries consistently below market rates (SWIFT salaries range from 75% to 130% of the market average for a given role, but in reality, no one earns 100% of the market rate) Unstable schedule, often requiring last-minute coverage for colleagues, including on remote workdays and scheduled days off Bonus allocation is quota-based, meaning some employees will be denied a bonus regardless of performance; on average, bonuses are received once every three years, often favoring those who maintain close relationships with superiors Bonus decisions are made by a panel of managers rather than one's direct supervisor, making the process less transparent and potentially unfair Bonuses can be denied for arbitrary reasons such as smoking, not being social enough, or frequent phone use Internal promotions and team transfers are promised but rarely materialize in practice Loud and busy open space

It used to be a lean organisation

- Toxic work environment, everyone looking out only for themselves. - They are looking to shrink NY office to save cost , losing talent and expertise for less expensive non experienced resources.

Salary and promotion freezes are being enforced since a long time now. If you plan to work there bear in mind that you might not be able to get a raise or a promotion soon.