Swift Support Services Malaysia Employee Reviews & Ratings

Management has issues with software development

Growth is slow Pay scale is on lower side than market

Salary is low compared to industry average, some more financial benefits will be good

Can be overly bureaucratic at times Remuneration could be better

none, none, none, none, none

Limited career growth as people tend to stay long

-low salary - actual job will have nothing to do with network engineer and will be application support - mid level managers are hired at zero management experience so you can imagine the quality, really bad experience with middle management as they were operating as a click and tried keep you down and unambitious. - there will be clicks, everyone inside click pretends to like each other, so if you are a more real personality then you'll hate it - out of all previous jobs this was the worst experience

Slow increment. No adjustments compared to market.

Company policy, sometimes it hard to know what to do.

Uncertain leadership and company directions. Lack career growth opportunity at KL Malaysia as compared to our Europe counterpart, which translate to low increment and salary growth. Mandatory to work at office at least 2 days a week. Management have the preference to hire externally rather than promoting internally. Internal talent have stagnant growth opportunities except a few that are beyond exceptional.

salary increment or percentage is low

not many vacancies to move up quickly in roles.

Salary isn't competitive, slow paced

A lot of internal changes

- Company policies and way of working is super rigid, creating a lot f frustrations for people who are used to deliver software quickly - Small teams can be Agile, but the company is not. The company did a complete Agile transformation and turned their back on it. Current mindset from higher management is zero trust on delivery teams. This results in the enforcement of waterfall-like flows including bureaucratic mandatory paperwork, review boards and overly complex processes.

Horrible and ill-equipped managers as L2 and L3

The Performance Review process uses a forced distribution and if you're doing okay, you may still end up looking like you didn't perform well. Worse yet, leadership insists they don't use a forced distribution. The US employees often feel disposable. Morale is very bad. (This is over multiple years, with lots of talk and no action) Leaders keep doing the same thing and expecting a different result.

- Politics makes you lose your passion at work. Manager that only talk without action and produce mediocre quality work. Manager that has high ego and refuse to listen. And manager like this becomes favorite of upper management. - Work life balance really depends on the department. - not much appreciation from upper management - upper management are not approachable

Workload and too much statistics on the number of tickets

Can be a bit too slow at times

Politics and slow movement A lot of re organisations constantly which can be unnerving

Submarket pay scale, no career advancement/promotion, discriminatory performance review process, favoritism toward white European men, TERRIBLE raise and bonus program, unnecessarily forcing employees back to the office.

Wish they would consider allowing certain functions to work from home, verses mandating 2 days a week in the office. Many groups are global teams, which requires early meetings and it was very nice having the flexibility during Covid to WFH 100% and manage around these early meetings which allowed more productivity.

Slow organisation, not the most dynamic

The expectation on local (East Asia) level is much much higher than what the organization overall is willing to provide. Constant effort to expectation manage, meet customers half-way and make it work

It really depends on your manager

No real management structure People fight in the office Hire anyone No consideration Lack of communication No real growth opportunities just progressing through extra tasks being give.

there is nothing to tell about them

No challenge, people in safe jobs, no room for growth

- Lower pay based on the area - Middle management receive most of the bonuses/salary allocation while lower positions have limited ability to move upwards in the company

Not much to comment, everything good.

none, little to no cons

Slow career progress for staff over years

Some internal politics to negotiate

Management is very politically inclined even though they say they are not. We have a great opportunity for real change in this company; sadly we are not taking full advantage of it or going about it the right way

Over staffed in certain areas Lack of clarity around roles and responsibilities Pace is very slow

Slow in progress, European style because management level consists of mainly European

repetitive tasks time to time

Salary is terrible No Compensation Very low bonus Management is the worse you can imagine in giving you opportunities Promotions can wait up to 10 years

- career advancement - organizational structure

Always having 121 every month, too many unnecessary meetings.

Nothing bad about the company.

Subpar salary compared to other tech companies

hard to get a promotion

- New CEO of India had unfairly laid off all old employees - Company was being run on perform and agree to Mgmt or get fired - Unfair selling practices and cheating customers - Hire and Fire policy - No Job security

Some management issue, such as micro management, as seen in all large and multinational organization.

- Career growth is up to chance and circumstance. And of course politics. - More reorganizations, budget and head count limitations. - Strain on high performers as workload increases due to attrition and new resources are denied, positions closed / frozen. They are burning the candle both ways. - Management is slow to take action, disconnected from their teams, unable to support either due to negligence, or rather a core issue at organizational level that prevents them, and that they are unwilling to challenge upwards, or be more transparent downwards. - A concerning trend on AI adoption. It is not outright said, but if they can get away with framing the reduced head count as an 'opportunity' to embrace AI to bridge the gap, they absolutely will, even if it does not always make sense to do so. - The other side of this coin is that innovation and AI initiatives are severely hindered by the amount of red tape involved (Legal, Risk, etc.).

Top heavy, overly bureaucratic,, absolutely no substance from a product perspective

Lower salary for comparable experience and grade level as compared to other companies in the region and IT industry in general

Move of activities towards KL