The Cigna Group Employee Reviews & Ratings

Room for further learning opportunities such as certifications and courses abroad

Dont have a stable assessment for application everything is confusing

at the desk for long hours training isnt structured

none that I've found yet

Slow growth, same stuff, not rewarded for going above and beyond

Will pigeonhole your skill set in customer service and expect you to be ok working till 1 am even though in your original contract the avail hours were till 11pm before the merger and remote work.

Work is little hectic on my project

Cons are not related to the company but rather the people. The organization is so large that there are pockets with employees who are underqualified for their role IMO

Lots of changes and a bit unorganized

I spent a year at Cigna on the digital platform team, contributing to both React Native and React web projects. The environment was very chaotic, with low-quality code and a lack of skill among many developers. There seemed to be a general indifference to these issues. No real PR reviews.

Compensation was not the greatest compared to other opportunities

Low pay for a difficult, stressful, emotionally draining position. Not even an encyclopedia can handle all the information you are supposed to know. Supervisors are hard to reach for assistance, a good one can help you keep your sanity and make a world of difference in how your day is. But if you're lucky enough to get a crap supervisor who does nothing to get to know you or assist you can bring you down considerably. There are many, many questions you will have and the most common answer you will get is someone telling you to use Knowledge Exchange, or Cigna's internal Google. The problem with that it can take a long time to create a question that the AI will give an accurate answer to. That can be very inefficient, and even more difficult to do with a customer on the line continually asking questions or making it clear that it's taking too long. So even just providing the correct article to look up would help, but that is not how it's done, and with a manager who's too busy to ever get back to you, good luck. figuring things out. The rate of Band 1 employees getting promoted to better positions is extremely low. Hard to feel a lot of warmth for a job like this- they are always hiring for this position because it's a revolving door entry level position.

Where do I even start? Besides being forced back into the office, despite being hired to work fully remote and having that stated in my offer letter, and Cigna using that perk as a salary bargaining tool, there are other issues with this company. Leadership in general is apathetic. Longstanding employees resist change and make getting anything done almost impossible. There are much better companies out there to work for. It’s just not worth it.

Good perks and good benefits

There really haven't been any so far

Micro-managing from all angles, shifts are iffy and hard to switch out of, lunch break was to short(30mins)for a 10hr shift,very high call volume, spending 30-60 minutes on the phone assisting one member happens..often.

Just depends on the org and leadership you are in. Every company has these cons.

I don’t have any at the moment. It’s been great since I got here.

There is nothing bad to say honestly

Women are not given the same treatment as men It is difficult to get promoted within Salaries are not fair compared to market value

Underpaid, budget cuts, run around on leaving the program

I don’t have any cons at this time

can be confusing at times with amount of people

High work load and increasing demands. Always working over 40 hours to meet demands.

Stress, Personalities, Advancement, Pay, Work-life

None, I like the job

Micro managing, not much reward, a lot of talking

Pay is low compared to others

Nothing I can think of

- Some disorganization of senior leadership resulted in a rough role placement process - Strict about coming into the office

Growth Mindset is still a work in progress

Customers were the hardest part about working here, at no fault of the company.

Disorganized and Budget changes make for stress

Have not been working here long enough.

A lot of processes in place that could be removed to get work done easier

No cons noted at this time

Pay could be better. Not many advancement opportunities in my area and it seems like moving to another department may be difficult since you seem to be typecast in the role you start out in.

Overtime Good company to work for

Leadership communications are not good.

The executive leadership team simply doesn't value the employees. They've repeatedly lied to employees over the past couple years and any sense of pride or culture that the company previously had has been demolished. It really feels like upper management wants people to quit.

Limited transparency from higher leadership

Continuous layoffs and expense cutting, bad culture, poor leadership, lack of strategic direction, old systems and infrastructure. Long term outlook bleak.

It’s easy to get lost at such a large company. Management decisions are more investor-driven than customer focused. Not much accountability for vendors.

None of that I can think of.

New set up in india , No job security .

Most of the people I worked with were great but unfortunately had to work with some dysfunctional and immature teams which put a negative spin on what otherwise was a good experience.

Long days and limited upward mobility

Unstable. Management and directors don't understand the work. They are out-of-touch with how unhappy and how low the morale among employees really is.

can be very busy, at times can be very repetitive, corporate structure (need I say more), heavily matrixed, can take to long for simple tasks to be completed, during busy season longer hours

The con is the Micro managing