The Cigna Group Employee Reviews & Ratings

Fix everything that is now broken

Same as any other job

Low Raises Hard to advance Hard work overlooked by higher up

No longer with Cigna Group

Big call volume with a lot of different problems to be addressed. The search tool they provide is still in development so it’s hard to get answers to some more complex question as quickly as you would like

Unfortunately there is a lack of diversity.

Middle management and Change management

Terrible system for raises and bonuses. You will have to leave the company to get a major pay raise and then come back to company in a year or two. I know multiple people who have done this.

The company is going through a restructure/rebuild which causes alot loop holes in communication. Training is not efficient. The benefits are decent but should be better. There is a lack of professionalism across the claims department and work loads are distributed via spreadsheet.(outdated)

I don’t really have a con - for the most part it is like a family. Of course, there’s always a bad apple or two but that’s anywhere.

Micromanaging, a lot of work for the pay, leadership is poor

- Some offshore teams or departments seem disconnected

1. New Return to Office policy is HORRIBLE. Aside from the time I have to spend commuting and gas - I'll pay more in taxes and be less efficient. ' 2. After receiving the "Future of Work" "Forced into Office" I reached out to a consultant and found out I am 20% under market value.

Workload, lack of SOPs and process outlines.

Senior Leadership enforcing Return to work initiative enforcing those hired to work fully remote and having that stated in offer letter a to work from office. Insurance benefit is expensive and it’s embarrassing to take your spouse’s insurance which is better and doesn’t work for an insurance service company. There are much better companies out there to work for.

Salary Pension benefits No group life

high stress time management experieince a must

Strict little flexibility with time off

- Poor direct management, lack of management training for middle managers. - No loyalty to long-term employees, - Made redundant with two weeks' notice, just before scheduled medical leave. - Work-life balance discussed but not enforced, very much depends on who your manager is and what their expectations are - they're often unreasonable. - Talent unrecognised. - Internal politics often plays a huge part in decision-making.

Not many opportunities for professional growth

working culture is not good

Projects can take a while due to funding and corporate structure

Communications about coming back in the office have been very sporadic with no direct communication on protocol.

Occasionally workload will get overwhelming.

I don't say this lightly: crippling levels of bureaucracy, that are deeply entrenched in the DNA of this company. There is no drive to deliver results. Proactive contributors are not just hindered, but discouraged from innovating, thinking independently, and trying to better the culture. Simple projects that should take 1-2 months at normal firms typically last >1 year here. It's depressing. No mobility.

I can't think of any cons so far.

Clueless management at certain levels

Poor management Capped pay limited growth crappy insurance for employees

The only downside for me is that they do not have shift bids so you are pretty much stuck on the shift that you hire in

Customer management requires us to handle phone calls within a specific amount of time, and the job does not get done on a call. Almost everything needs to be escalated which is the main reason patients called 3x or more in a day. Crazy call volume. Mandatory overtime for the first 3-4 months of the year.

Cons- Salary could be better More tech discussions can happen just like HIH. We have wonderful tech people here.

Less effective matrixing than peer sized organization

low pay for the market, no upward mobility for career advancement

Level 4 and up are hybrid, low pay

The department i work for does not care one bit about work/life balance. They also are not concerned with our safety while commuting to the office or while in the office.

No cons to this company.

Managers were not on the same page. It was hard to get help from other department's. New rules/polices were presented too late. Always got small write up threats. PTO was not properly explained. Was tricked into staying in another department.

Back to back calls from angry customers occasionally

Required anchor days in office

They laid off a lot of people including myself because of a fine they had to pay so after reviewing everyone's jobs mine was cut for cost.

there isn't much room for advancement

sneaky about layoffs, staggered through the year and comes as a complete surprised when announced. Makes some feel on edge, not secure.

- It can often feel very big, and sometimes leads to a disconnect, but it is normal for a company with 76,000 people world wide.

Underpaid if there for awhile

Low raises but decent bonus

No real cons. Great company and very understanding

Some of the trainers are way too positive, comes off fake and unrelatable

Compensation rate relatively low compared to similar companies on market.

it was a pretty okay experience, pay could be higher

low pay and hard to move up.