Agency Operations Manager – Zurich Life Insurance Malaysia Berhad
Role Summary
As an Agency Operations Manager, you will lead digital transformation projects and optimize service processes to enhance agency operations. You will provide support and training to agents, manage multiple projects, and assist with digital marketing strategies to drive agency growth.
Job Description
The Agency Operations Manager supports strategic initiatives to enhance agency performance, focusing on productivity, digital transformation, and portfolio growth in the motor insurance segment. This role involves coordinating cross-functional projects, optimizing service processes, and enabling agents through system enhancements, training, and performance monitoring. Close collaboration with internal stakeholders ensures agents are well-supported and aligned with business objectives, delivering consistent results.
Job Requirements
Bachelor's degree in Business Administration or related field
5+ years of experience in operations management or related roles
Strong project management skills
Excellent communication and interpersonal skills
Proficiency in digital tools and marketing strategies
Ability to analyze and optimize processes
Experience in the insurance industry is a plus
Quick Info
Company
Zurich Life Insurance Malaysia Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Operations Management
Project Management
Digital Transformation
Communication
Process Optimization
Insurance Industry Knowledge
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