Agency Operations Manager – Zurich Life Insurance Malaysia Berhad
Role Summary
The Agency Operations Manager is responsible for supporting strategic initiatives to enhance agency performance. This role focuses on productivity, digital transformation, and portfolio growth in the motor insurance segment, ensuring agents are well-supported and aligned with business objectives.
Job Description
In this role, the Agency Operations Manager will engage in day-to-day operations that involve coordinating cross-functional projects and optimizing service processes. The work environment is collaborative, requiring close interaction with internal stakeholders to deliver consistent results.
Key Responsibilities:
- Support strategic initiatives to enhance agency performance.
- Coordinate cross-functional projects to improve productivity.
- Optimize service processes for efficiency and effectiveness.
- Enable agents through system enhancements and training.
- Monitor agent performance and provide necessary feedback.
- Collaborate with internal stakeholders to align objectives.
- Drive digital transformation initiatives within the agency.
Job Requirements
Bachelor's degree in Business Administration or related field.
5+ years of experience in operations management or related roles.
Strong project management skills.
Excellent communication and interpersonal skills.
Proficiency in digital tools and marketing strategies.
Ability to analyze and optimize processes.
Experience in the insurance industry is a plus.
Quick Info
Company
Zurich Life Insurance Malaysia Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Project Management
Communication
Interpersonal Skills
Digital Tools Proficiency
Process Optimization
Training And Development
Performance Monitoring
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