App Support Analyst I – Cognizant Malaysia
Cognizant Malaysia
Technology-Hardware
Role Summary
The App Support Analyst I at Cognizant provides support for TriZetto products by addressing technical issues through various communication channels. The role requires proficiency in technical issue resolution, data analysis, customer service, and Microsoft Office applications, with a preference for experience in healthcare billing and training.
Job Description
The App Support Analyst I role involves providing support for TriZetto products through various channels, including message board discussions and direct phone or meeting support for technical issues. The position requires skills in technical issue resolution, data analysis, and customer service, with a background in healthcare billing and training preferred. Proficiency in Microsoft Office and strong communication skills are also important for success in this role.
Job Requirements
Minimum of two years related experience working in a customer service environment in a similar role with expertise in technical issue resolution.
Experience in healthcare billing and training preferred.
Demonstrated ability to write clearly and concisely.
Proficient in Microsoft Office applications including Word, Excel, and Outlook.
Strong data analysis, analytical, and incident troubleshooting skills.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Technical Issue Resolution
Data Analysis
Customer Service
Healthcare Billing
Training And Development
Microsoft Office
Communication
Incident Troubleshooting
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