App Support Analyst I – Cognizant Malaysia
Role Summary
The App Support Analyst I is responsible for providing support for TriZetto products through various channels. This role plays a crucial part in ensuring customer satisfaction by resolving technical issues and enhancing user experience in a healthcare environment.
Job Description
In this role, you will engage with customers to address their technical issues related to TriZetto products, utilizing various communication channels such as message boards and direct support calls. You will work in a dynamic environment that emphasizes teamwork and effective problem-solving.
Key Responsibilities:
- Provide technical support for TriZetto products through various communication channels.
- Analyze and resolve customer issues efficiently and effectively.
- Collaborate with team members to enhance service delivery.
- Document and track issues in the support system.
- Conduct data analysis to identify trends and improve support processes.
- Communicate clearly with customers to understand their needs.
- Assist in training customers on product usage and features.
Job Requirements
Minimum of two years related experience in a customer service environment.
Experience in healthcare billing and training preferred.
Strong written communication skills.
Proficient in Microsoft Office applications including Word, Excel, and Outlook.
Excellent analytical and troubleshooting skills.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Technical Issue Resolution
Data Analysis
Customer Service
Communication
Microsoft Office Proficiency
Analytical Skills
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