App Support Analyst I at Cognizant Malaysia - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Business Analyst jobs.
Role Summary
The App Support Analyst I is responsible for providing support for TriZetto products through various channels. This role plays a crucial part in ensuring customer satisfaction by resolving technical issues and enhancing user experience in a healthcare environment.
Job Description
In this role, you will engage with customers to address their technical issues related to TriZetto products, utilizing various communication channels such as message boards and direct support calls. You will work in a dynamic environment that emphasizes teamwork and effective problem-solving.
Key Responsibilities:
- Provide technical support for TriZetto products through various communication channels.
- Analyze and resolve customer issues efficiently and effectively.
- Collaborate with team members to enhance service delivery.
- Document and track issues in the support system.
- Conduct data analysis to identify trends and improve support processes.
- Communicate clearly with customers to understand their needs.
- Assist in training customers on product usage and features.
Job Requirements
Minimum of two years related experience in a customer service environment.
Experience in healthcare billing and training preferred.
Strong written communication skills.
Proficient in Microsoft Office applications including Word, Excel, and Outlook.
Excellent analytical and troubleshooting skills.
App Support Analyst I - Frequently Asked Questions
What is the salary for a App Support Analyst I at Cognizant Malaysia in Kuala Lumpur?
Cognizant Malaysia has not disclosed the salary for this role. App Support Analyst I positions in Kuala Lumpur typically pay RM1,700–RM6,000 per month, based on the 40 comparable vacancies currently listed on SuperJobs.
Where is this App Support Analyst I job located?
This App Support Analyst I position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this App Support Analyst I role?
Cognizant Malaysia is looking for Minimum of two years related experience in a customer service environment.; Experience in healthcare billing and training preferred.; Strong written communication skills..
How do I apply for this App Support Analyst I job at Cognizant Malaysia?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Required Skills
App Support Analyst I Salary at Cognizant Malaysia
Cognizant Malaysia has not disclosed the salary for this role. App Support Analyst I positions in Kuala Lumpur typically pay RM1,700–RM6,000 per month, based on the 40 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar App Support Analyst I Roles
- This job is no longer accepting applications.
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- Create a free SuperJobs profile once and reuse it for every application. There is no agency fee.
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