Application Support Engineer – Accenture Malaysia
Role Summary
The Application Support Engineer - Mandarin Speaker is responsible for providing technical support for Tencent Cloud products. This role plays a crucial part in ensuring customer satisfaction through effective troubleshooting and issue resolution.
Job Description
In this role, you will serve as the first point of contact for technical support, handling incoming support tickets through various channels. You will work in a dynamic environment focused on maintaining high customer satisfaction and timely responses.
Key Responsibilities:
- Handle incoming support tickets via phone, live chat, and ticketing systems.
- Troubleshoot issues related to CVM, COS, VPC, and CLB.
- Escalate unresolved cases to second-line teams.
- Document cases accurately and contribute to the internal knowledge base.
- Maintain high customer satisfaction through effective communication.
- Collaborate with team members to improve support processes.
- Provide timely responses to customer inquiries.
Job Requirements
Ability to communicate effectively in Mandarin.
Basic technical support skills for cloud products such as CVM, COS, VPC, and CLB.
Customer service orientation to maintain high satisfaction.
Ability to document cases and contribute to knowledge bases.
Ability to escalate unresolved cases to appropriate teams.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Technical Support
Cloud Products
Customer Service
Documentation
Problem Solving
Communication
Team Collaboration
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