Application Support Engineer - Mandarin Speaker at Accenture Malaysia - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Engineer jobs.
Role Summary
The Application Support Engineer - Mandarin Speaker is responsible for providing technical support for Tencent Cloud products. This role plays a crucial part in ensuring customer satisfaction through effective troubleshooting and issue resolution.
Job Description
In this role, you will serve as the first point of contact for technical support, handling incoming support tickets through various channels. You will work in a dynamic environment focused on maintaining high customer satisfaction and timely responses.
Key Responsibilities:
- Handle incoming support tickets via phone, live chat, and ticketing systems.
- Troubleshoot issues related to CVM, COS, VPC, and CLB.
- Escalate unresolved cases to second-line teams.
- Document cases accurately and contribute to the internal knowledge base.
- Maintain high customer satisfaction through effective communication.
- Collaborate with team members to improve support processes.
- Provide timely responses to customer inquiries.
Job Requirements
Ability to communicate effectively in Mandarin.
Basic technical support skills for cloud products such as CVM, COS, VPC, and CLB.
Customer service orientation to maintain high satisfaction.
Ability to document cases and contribute to knowledge bases.
Ability to escalate unresolved cases to appropriate teams.
Application Support Engineer - Mandarin Speaker - Frequently Asked Questions
What is the salary for a Application Support Engineer - Mandarin Speaker at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. Application Support Engineer - Mandarin Speaker positions in Kuala Lumpur typically pay RM800–RM12,000 per month, based on the 37 comparable vacancies currently listed on SuperJobs.
Where is this Application Support Engineer - Mandarin Speaker job located?
This Application Support Engineer - Mandarin Speaker position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Application Support Engineer - Mandarin Speaker role?
Accenture Malaysia is looking for Ability to communicate effectively in Mandarin.; Basic technical support skills for cloud products such as CVM, COS, VPC, and CLB.; Customer service orientation to maintain high satisfaction..
How do I apply for this Application Support Engineer - Mandarin Speaker job at Accenture Malaysia?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Application Support Engineer - Mandarin Speaker Salary at Accenture Malaysia
Accenture Malaysia has not disclosed the salary for this role. Application Support Engineer - Mandarin Speaker positions in Kuala Lumpur typically pay RM800–RM12,000 per month, based on the 37 comparable vacancies currently listed on SuperJobs.
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