Assistant Front Office Manager at Marriott International - Kuala Lumpur

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in overseeing front office functions and supervising staff. This role plays a crucial part in ensuring efficient guest services and maximizing the department's financial performance.

In this role, you will assist in managing daily front office operations, ensuring a seamless check-in and check-out experience for guests. You will work closely with various teams to maintain high service standards and enhance guest satisfaction.

Key Responsibilities:

• Assist in supervising front office staff, including Bell/Door Staff and Guest Services.
• Direct and collaborate with team members to ensure efficient operations.
• Monitor and improve check-in and check-out processes.
• Handle guest complaints and resolve issues effectively.
• Train and coach employees to provide exceptional customer service.
• Collaborate with management to enhance departmental service.
• Maintain quality and service standards in daily operations.