Assistant Front Office Manager – Marriott International
Role Summary
The Assistant Front Office Manager is responsible for assisting the Front Office Manager in overseeing front office functions and supervising staff. This role plays a crucial part in ensuring efficient guest services and maximizing the department's financial performance.
Job Description
In this role, you will assist in managing daily front office operations, ensuring a seamless check-in and check-out experience for guests. You will work closely with various teams to maintain high service standards and enhance guest satisfaction.
Key Responsibilities:
- Assist in supervising front office staff, including Bell/Door Staff and Guest Services.
- Direct and collaborate with team members to ensure efficient operations.
- Monitor and improve check-in and check-out processes.
- Handle guest complaints and resolve issues effectively.
- Train and coach employees to provide exceptional customer service.
- Collaborate with management to enhance departmental service.
- Maintain quality and service standards in daily operations.
Job Requirements
High school diploma or GED with 2 years of experience in guest services or a related area, or a 2-year degree in Hotel and Restaurant Management or Hospitality with no work experience required.
Ability to lead and influence others with integrity.
Experience in managing front office operations.
Strong skills in handling complaints and resolving disputes.
Proficiency in customer service and coaching employees.
Quick Info
Company
Marriott International
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Interpersonal Skills
Communication
Leadership
Problem Solving
Customer Service
Team Management
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