Assistant Front Office Manager – Marriott International
Role Summary
The Assistant Front Office Manager is responsible for assisting the Front Office Manager in overseeing front office functions and supervising staff. This role plays a crucial part in ensuring efficient guest services and maximizing the department's financial performance.
Job Description
In this role, you will assist in managing daily front office operations, ensuring a seamless check-in and check-out experience for guests. You will work closely with various teams to maintain high service standards and enhance guest satisfaction.
Key Responsibilities:
- Assist in supervising front office staff, including Bell/Door Staff and Guest Services.
- Direct and collaborate with team members to ensure efficient operations.
- Monitor and improve check-in and check-out processes.
- Handle guest complaints and resolve issues effectively.
- Train and coach employees to provide exceptional customer service.
- Collaborate with management to enhance departmental service.
- Maintain quality and service standards in daily operations.
Job Requirements
High school diploma or GED with 2 years of experience in guest services or a related area, or a 2-year degree in Hotel and Restaurant Management or Hospitality with no work experience required.
Ability to lead and influence others with integrity.
Experience in managing front office operations.
Strong skills in handling complaints and resolving disputes.
Proficiency in customer service and coaching employees.
Quick Info
Company
Marriott International
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Interpersonal Skills
Communication
Leadership
Problem Solving
Customer Service
Team Management
Assistant Front Office Manager - Frequently Asked Questions
What is the salary for a Assistant Front Office Manager at Marriott International in Selangor?
Marriott International has not disclosed the salary for this role. Assistant Front Office Manager positions in Selangor typically pay RM800–RM5,000 per month, based on the 12 comparable vacancies currently listed on SuperJobs.
Where is this Assistant Front Office Manager job located?
This Assistant Front Office Manager position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Assistant Front Office Manager role?
Marriott International is looking for High school diploma or GED with 2 years of experience in guest services or a related area, or a 2-year degree in Hotel and Restaurant Management or Hospitality with no work experience required.; Ability to lead and influence others with integrity.; Experience in managing front office operations..
How do I apply for this Assistant Front Office Manager job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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