Associate Business Support Specialist (Korean Bilingual) – Merck Sharp & Dohme
Role Summary
The Associate Business Support Specialist (Korean Bilingual) is responsible for supporting the Source to Settle (STS) processes within the Global Business Solutions organization. This role involves managing customer queries and ensuring compliance while working as part of a global team that provides consistent support across various business service centers.
Job Description
In this role, you will engage in day-to-day activities that involve vendor data setup, supplier onboarding, purchasing, invoicing, and settlements. You will primarily manage customer queries via phone, ensuring adherence to compliance requirements and service level agreements.
Key Responsibilities:
- Handle STS-related customer queries efficiently.
- Manage cases primarily via phone communication.
- Support vendor data setup and supplier onboarding processes.
- Assist in purchasing and invoicing activities.
- Ensure compliance with service level agreements.
- Collaborate with global teams to provide consistent support.
- Contribute to continuous improvement initiatives within the team.
Job Requirements
Bachelor's degree in accounting, finance, business administration, or related fields preferred.
Business-level fluency in English is a must.
Fluency in Korean for effective customer interaction is required.
Understanding of STS and surrounding processes is preferred.
Strong problem-solving and analytical skills are essential.
Excellent communication and interpersonal skills are required.
Ability to work effectively in a team environment.
Quick Info
Company
Merck Sharp & Dohme
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Problem Solving
Communication
Team Collaboration
Microsoft Office
Analytical Skills
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