Associate Business Support Specialist (Korean Bilingual) - Open for Fresh Graduates at Merck Sharp & Dohme - Selangor

The Associate Business Support Specialist (Korean Bilingual) is responsible for supporting the Source to Settle (STS) processes within the Global Business Solutions organization. This role involves managing customer queries and ensuring compliance while working as part of a global team that provides consistent support across various business service centers.

In this role, you will engage in day-to-day activities that involve vendor data setup, supplier onboarding, purchasing, invoicing, and settlements. You will primarily manage customer queries via phone, ensuring adherence to compliance requirements and service level agreements.

Key Responsibilities:

• Handle STS-related customer queries efficiently.
• Manage cases primarily via phone communication.
• Support vendor data setup and supplier onboarding processes.
• Assist in purchasing and invoicing activities.
• Ensure compliance with service level agreements.
• Collaborate with global teams to provide consistent support.
• Contribute to continuous improvement initiatives within the team.