Associate Business Support Specialist (Korean Bilingual) – Merck Sharp & Dohme
Merck Sharp & Dohme
Global Business Services
Role Summary
The Associate Business Support Specialist (Korean Bilingual) role supports Source to Settle processes including vendor data setup, supplier onboarding, purchasing, invoicing, and settlements. This position handles customer queries related to these areas primarily via phone within a global team operating under a Follow the Sun Model.
Job Description
The Associate Business Support Specialist (Korean Bilingual) role within the Global Business Solutions (GBS) organization focuses on supporting the Source to Settle (STS) processes related to vendor data setup, supplier onboarding, purchasing, invoicing, and settlements. This position is responsible for handling STS-related customer queries, managing cases primarily via phone, and delivering these services while adhering to compliance requirements and service level agreements. The role is part of a global team that operates using a "Follow the Sun Model" to ensure efficient and consistent support across multiple business services centers.
Job Requirements
Bachelor's degree in accounting, finance, business administration, or related fields preferred.
Business-level fluency (oral and written) in English is a must.
Fluency in Korean (both written and spoken) for effective customer interaction is required.
Understanding of STS and surrounding processes is preferred.
Strong diligence, problem-solving, and analytical skills are essential.
Excellent communication and interpersonal skills are required.
A continuous improvement mindset is needed.
Customer-focused and results-driven attitude.
Sense of urgency and initiative in work approach.
Ability to work effectively in a team environment, sharing knowledge and giving and receiving feedback.
Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint is required.
Organizational skills are necessary.
Ability to communicate effectively in written and verbal forms.
Capability to operate independently and remain focused through change or uncertainty.
Customer service mindset is essential.
Experience with SAP ECC, Ariba, and case management tools like ServiceNow is desirable but not mandatory.
Positive, engaging disposition with personal integrity and credibility.
Strong communication and interpersonal skills suitable for working with diverse cultures.
Quick Info
Company
Merck Sharp & Dohme
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Source To Settle (STS) Processes
Vendor Data Management
Customer Service
Communication
Problem Solving
Microsoft Office
Teamwork
SAP ERP Systems
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances