Associate Talent Acquisition (Customer Relation Management) – TROOPERS
Role Summary
The Associate Talent Acquisition (Customer Relation Management) is responsible for cultivating and sustaining strong relationships with key accounts related to the Troopers App. This role involves proactive engagement to ensure customer satisfaction and retention while collaborating with various teams to optimize client app usage.
Job Description
In this role, you will engage with clients daily, addressing their needs and providing tailored solutions to enhance their experience with the Troopers App. You will work in a dynamic environment, collaborating with sales, product development, and marketing teams to drive customer success.
Key Responsibilities:
- Cultivate and maintain strong relationships with key accounts.
- Understand client goals and address challenges effectively.
- Provide tailored solutions to enhance app usage.
- Conduct regular account reviews to assess performance.
- Identify improvement opportunities for clients.
- Collaborate with sales, product development, and marketing teams.
- Identify upselling opportunities based on client needs.
- Stay updated on industry trends to provide relevant insights.
Job Requirements
Previous experience in a similar role is preferred.
Strong communication skills in English and Malay.
Excellent Microsoft Office skills, especially in Excel and PowerPoint.
Solid problem-solving and critical thinking abilities.
Resourceful with a high level of initiative.
Ability to manage multiple projects in a fast-paced environment.
Fresh graduates are welcome to apply.
Quick Info
Company
TROOPERS
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Relationship Management
Communication
Problem-Solving
Critical Thinking
Microsoft Excel
Microsoft Powerpoint
Initiative
Project Management
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