B2B Customer Support Internship at Swift Support Services Malaysia - Kuala Lumpur

The B2B Customer Support Internship is responsible for engaging with clients to resolve inquiries and build rapport. This role involves assisting the Order to Cash team and collaborating with various departments in a fast-paced environment within a global financial messaging service provider.

In this internship, you will engage with clients daily to address their inquiries and enhance their experience. You will also assist the Order to Cash team in improving documentation and procedures while collaborating with different departments to achieve team objectives.

Key Responsibilities:

• Engage with clients to resolve inquiries and build rapport.
• Assist the Order to Cash team in enhancing documentation and procedures.
• Collaborate with various departments to meet team objectives.
• Manage tasks effectively in a fast-paced environment.
• Ensure client concerns are understood and addressed.
• Seek process improvements proactively.
• Deliver high-quality work consistently.