B2B Customer Support Internship – Swift Support Services Malaysia
Role Summary
This role is a B2B Customer Support Internship focused on assisting clients via email and phone. It involves collaboration with different teams and process improvement within a financial messaging company.
Job Description
This internship involves engaging with clients to resolve inquiries and build rapport, assisting the Order to Cash team in enhancing documentation and procedures, and collaborating with various departments to meet team objectives. The position requires effective task management and delivering high-quality work in a fast-paced environment within a global financial messaging service provider.
Job Requirements
University student or graduate currently undergoing or completed a Bachelor's Degree or equivalent experience in Business Administration or related fields.
Excellent communication skills with the ability to build rapport with clients from diverse backgrounds.
Ability to fully engage with clients ensuring their concerns are understood and addressed.
Self-motivated and proactive in seeking process improvements while managing tasks effectively.
Excellent collaborator capable of working across different departments.
Strong time management skills and commitment to delivering high-quality work.
Familiarity with relevant software and tools, such as Microsoft Office, to efficiently manage tasks and data.
Quick Info
Company
Swift Support Services Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
Click to submit your application
Required Skills
Client Engagement
Communication Skills
Order To Cash Process
Process Improvement
Collaboration
Time Management
Documentation Skills
Microsoft Office
Proactive Work Ethic
Customer Service
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