B2B Customer Support Internship – Swift Support Services Malaysia
Role Summary
The B2B Customer Support Internship is responsible for engaging with clients to resolve inquiries and build rapport. This role involves assisting the Order to Cash team and collaborating with various departments in a fast-paced environment within a global financial messaging service provider.
Job Description
In this internship, you will engage with clients daily to address their inquiries and enhance their experience. You will also assist the Order to Cash team in improving documentation and procedures while collaborating with different departments to achieve team objectives.
Key Responsibilities:
- Engage with clients to resolve inquiries and build rapport.
- Assist the Order to Cash team in enhancing documentation and procedures.
- Collaborate with various departments to meet team objectives.
- Manage tasks effectively in a fast-paced environment.
- Ensure client concerns are understood and addressed.
- Seek process improvements proactively.
- Deliver high-quality work consistently.
Job Requirements
University student or graduate currently undergoing or completed a Bachelor's Degree in Business Administration or related fields.
Excellent communication skills with the ability to build rapport with clients.
Self-motivated and proactive in seeking process improvements.
Strong time management skills and commitment to quality work.
Familiarity with Microsoft Office and relevant software tools.
Quick Info
Company
Swift Support Services Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Communication
Client Engagement
Task Management
Collaboration
Process Improvement
Time Management
Documentation
Problem Solving
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