(CEL) Partner Success Service (AI) (Hybrid) (58793) – Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.
Role Summary
This role involves supporting clients in the use of an AI platform by addressing challenges, managing projects, and fostering client relationships. The position requires utilizing data to improve outcomes.
Job Description
This role involves enabling clients with technical and product expertise, particularly around SaaS platforms such as monday.com. The candidate will configure and implement workflows, dashboards, and integrations to optimize client business operations and support data visualization and reporting for performance tracking. Additionally, the role requires managing multiple client projects and accounts, conducting gap analyses, ensuring timely delivery, and maintaining strong client relationships. The candidate will also be responsible for presenting solutions and training to diverse audiences, preparing documentation, and managing client expectations to ensure satisfaction. Analytical and problem-solving skills are essential to identify performance gaps, recommend improvements, and proactively resolve issues to enhance service delivery.
Job Requirements
Has experience in Customer Success, Account Management, Project Delivery, or Consulting roles (preferably in SaaS or digital transformation space).
Strong understanding of SaaS platforms (preferably monday.com or similar workflow/project management tools).
Ability to conduct solution mapping, configuration, and implementation aligned with client needs.
Proficient in analyzing business workflows and translating them into scalable digital solutions.
Familiarity with data visualization, reporting, and system integration concepts.
Demonstrated ability to manage multiple client accounts and projects concurrently.
Experience with monday.com, Salesforce, HubSpot, or similar platforms is highly desirable.
Strong organizational skills to ensure timely onboarding, delivery, and follow-up.
Capable of conducting gap analysis and presenting actionable improvement plans.
Detail-oriented with the ability to monitor service progress and ensure deliverables align with agreed scope.
Skilled in managing stakeholder expectations and driving satisfaction across all engagement stages.
Excellent written and verbal communication in English.
Strong presentation and consultation skills, capable of engaging with both technical and non-technical audiences.
Adept at identifying business gaps, performance bottlenecks, and improvement opportunities.
Strong problem-solving mindset with a proactive approach to issue resolution and continuous improvement.
Quick Info
Company
Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.
Location
Kuala Lumpur
Salary
MYR 3000 - 4000
Skills Required
5 skills
Click to submit your application
Required Skills
Account Management
Customer Success Management
Project Delivery
Consulting
Software As A Service (Saas)
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