Claims Excellent – Cognizant Malaysia
Cognizant Malaysia
Financial Services
Role Summary
The role involves leading and managing training programs for a Claims Team in Kuala Lumpur, focusing on claims processing services. It includes overseeing quality assurance, process improvement, and team management to support operational efficiency and business growth.
Job Description
The Claims Excellent role is based in Kuala Lumpur, Malaysia, and focuses on developing, planning, and administering a wide range of training programs for the Claims Team to support claims processing services. The position involves conducting monthly quality assurance checks to measure training effectiveness, identifying gaps in processes and claim practices, and designing new training materials to support business growth. The role also includes managing an offshore team to ensure operational efficiency and quality, delivering ongoing training, collaborating to meet key performance indicators, and organizing training and team-building activities.
Job Requirements
7-12 years of experience in medical claims processing, including inpatient and outpatient claims.
At least 3 years of supervisory experience in claims processing.
Experience in Claims Quality Assurance is preferred.
Customer-oriented with excellent communication and interpersonal skills.
Strong team player who is willing to learn, can work independently, and handle pressure.
Self-motivated, analytical, and detail-oriented in problem solving.
Strong sense of responsibility with a high level of integrity and trust.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Claims Processing
Medical Claims
Claims Quality Assurance
Training And Development
Team Leadership
Communication
Problem Solving
Analytical Skills
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances