Claims Excellent – Cognizant Malaysia
Role Summary
The Claims Excellent role is responsible for developing and administering training programs for the Claims Team. This position plays a crucial role in enhancing claims processing services and ensuring operational efficiency through effective training and quality assurance measures.
Job Description
In this role, you will engage in the daily management of training initiatives and quality assurance checks to support the Claims Team in Kuala Lumpur. You will collaborate with an offshore team to deliver ongoing training and facilitate team-building activities.
Key Responsibilities:
- Develop and administer training programs for the Claims Team.
- Conduct monthly quality assurance checks to measure training effectiveness.
- Identify gaps in processes and claim practices.
- Design new training materials to support business growth.
- Manage an offshore team to ensure operational efficiency and quality.
- Deliver ongoing training to meet key performance indicators.
- Organize training and team-building activities.
Job Requirements
7-12 years of experience in medical claims processing, including inpatient and outpatient claims.
At least 3 years of supervisory experience in claims processing.
Experience in Claims Quality Assurance is preferred.
Customer-oriented with excellent communication and interpersonal skills.
Strong team player who is willing to learn and can work independently.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Medical Claims Processing
Quality Assurance
Training Development
Team Management
Communication
Analytical Skills
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