Client Services Associate (E-commerce) at Agro Tech Asia Sdn Bhd - Wp Kuala Lumpur

The Client Services Associate is responsible for being the first point of contact for customers and addressing their inquiries. This role is essential in ensuring customer satisfaction and fostering long-term relationships through effective communication and support.

As a Client Services Associate at Agro Tech Asia Sdn Bhd, you will engage with customers daily through various channels such as chat, WhatsApp, email, and phone. You will manage multiple inquiries efficiently while maintaining a professional demeanor, contributing to a positive customer experience.

Key Responsibilities:

• Address customer inquiries through chat, WhatsApp, email, and phone.
• Provide timely and accurate responses to customer questions.
• Manage multiple inquiries simultaneously while maintaining professionalism.
• Ensure customer satisfaction by delivering exceptional service.
• Foster long-term relationships with customers through effective communication.
• Collaborate with team members to improve service delivery.
• Identify and resolve customer issues promptly.