Customer Experience Business Analyst – TD SYNNEX

The Customer Experience Business Analyst at TD SYNNEX is responsible for analyzing data to develop targeted programs and services that meet business leadership's needs, while also providing insights on market opportunities and operational processes.

Owns responsibility for obtaining and analyzing information in order to assist in creating more effective targeted programs, campaigns, and services that satisfy the needs and expectations of business leadership. Reviews data from various sources and translates this data into usable information for management through analysis of targeted sales and-or other internal-external data. Identifies external data sources and performs data mining of market information regarding current and potential key suppliers and customers, in support of opportunities for TD SYNNEX business growth including information regarding investments and ROI. Interprets, analyzes and provides financial review and impact trend results of operational processes based on statistically valid information and generally accepted financial criteria. Responds to specific requests for internal business intelligence information including profit leaks ensuring content and deliverables are executed in a timely fashion. Compiles data obtained into a useable database and creates presentations which capture business intelligence information in an effective summary form. Presents information projections, plans, updates, etc. to senior leadership on a regular basis. Prioritizes work projects and establishes resource plan and schedule of timelines for execution. Educates and supports the business on reporting tools and their capabilities. Provides training, guidance, and direction to others as needed.