Customer Experience Business Analyst at TD Synnex - Kuala Lumpur

The Customer Experience Business Analyst is responsible for obtaining and analyzing information to assist in creating effective targeted programs and services. This role plays a crucial part in supporting business growth by translating data into actionable insights for management.

In this role, you will engage in day-to-day analysis of various data sources to inform business strategies and decisions. You will work closely with senior leadership to present findings and recommendations that drive operational improvements.

Key Responsibilities:

• Own responsibility for obtaining and analyzing information to create targeted programs.
• Review data from various sources and translate it into usable information for management.
• Identify external data sources and perform data mining for market information.
• Interpret and analyze financial review and impact trend results.
• Respond to specific requests for internal business intelligence information.
• Compile data into a usable database and create effective presentations.
• Present information projections and updates to senior leadership regularly.
• Prioritize work projects and establish resource plans and timelines.
• Educate and support the business on reporting tools and their capabilities.