Customer Service Cum Admin (Mandarin Speaker) – PT Wealth Consultancy Sdn Bhd
Role Summary
The Customer Service Cum Admin (Mandarin Speaker) is responsible for being the first point of contact for clients and ensuring their inquiries are addressed effectively. This role significantly contributes to customer satisfaction while supporting administrative functions within the team.
Job Description
In this role, you will engage with clients through various communication channels, including WhatsApp, phone, and email, to provide assistance and resolve issues. You will also manage administrative tasks to maintain organized records and support the overall efficiency of the team.
Key Responsibilities:
- Address client inquiries through WhatsApp, phone, and email.
- Provide accurate information and resolve customer issues promptly.
- Maintain organized records and documentation.
- Support the team with various administrative tasks.
- Ensure a high level of customer satisfaction.
- Handle multiple inquiries simultaneously with professionalism.
- Collaborate with team members to improve service delivery.
Job Requirements
Proficient in Mandarin and English.
Strong communication skills.
Excellent organizational abilities.
Detail-oriented and responsible.
Experience in customer service is an advantage.
Quick Info
Company
PT Wealth Consultancy Sdn Bhd
Location
Kuala Lumpur
Salary
MYR 3000 - 5000
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Time Management
Organizational Skills
Attention To Detail
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances