Customer Service Cum Admin (Mandarin Speaker) at PT Wealth Consultancy Sdn Bhd - Kuala Lumpur

The Customer Service Cum Admin (Mandarin Speaker) is responsible for being the first point of contact for clients and ensuring their inquiries are addressed effectively. This role significantly contributes to customer satisfaction while supporting administrative functions within the team.

In this role, you will engage with clients through various communication channels, including WhatsApp, phone, and email, to provide assistance and resolve issues. You will also manage administrative tasks to maintain organized records and support the overall efficiency of the team.

Key Responsibilities:

• Address client inquiries through WhatsApp, phone, and email.
• Provide accurate information and resolve customer issues promptly.
• Maintain organized records and documentation.
• Support the team with various administrative tasks.
• Ensure a high level of customer satisfaction.
• Handle multiple inquiries simultaneously with professionalism.
• Collaborate with team members to improve service delivery.