Customer Service Executive (Normal Working Hours) – Intelek Staffing Services Sdn. Bhd.
Role Summary
The Customer Service Executive is responsible for managing customer inquiries and resolving issues. This role involves engaging with customers through various channels to ensure a high level of satisfaction and collaborating with other departments to enhance service delivery.
Job Description
As a Customer Service Executive, you will handle daily customer interactions, providing product information and resolving issues in a fast-paced environment. You will document interactions and participate in training sessions to improve your skills and contribute to team goals.
Key Responsibilities:
- Manage customer inquiries through various communication channels.
- Resolve customer issues effectively and efficiently.
- Provide accurate product information to customers.
- Document customer interactions and feedback.
- Collaborate with other departments to improve service delivery.
- Participate in training sessions to enhance personal and team skills.
- Maintain a positive and professional demeanor in all interactions.
Job Requirements
Minimum SPM or equivalent qualification.
Previous experience in customer service is an advantage.
Strong communication skills in English and Malay.
Ability to handle customer complaints effectively.
Proficient in using computer systems and software.
Team player with a positive attitude.
Willingness to work in a fast-paced environment.
Quick Info
Company
Intelek Staffing Services Sdn. Bhd.
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem Solving
Teamwork
Adaptability
Time Management
Computer Proficiency
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