Customer Service Executive (Normal Working Hours) at Intelek Staffing Services Sdn. Bhd. - Selangor

The Customer Service Executive is responsible for managing customer inquiries and resolving issues. This role involves engaging with customers through various channels to ensure a high level of satisfaction and collaborating with other departments to enhance service delivery.

As a Customer Service Executive, you will handle daily customer interactions, providing product information and resolving issues in a fast-paced environment. You will document interactions and participate in training sessions to improve your skills and contribute to team goals.

Key Responsibilities:

• Manage customer inquiries through various communication channels.
• Resolve customer issues effectively and efficiently.
• Provide accurate product information to customers.
• Document customer interactions and feedback.
• Collaborate with other departments to improve service delivery.
• Participate in training sessions to enhance personal and team skills.
• Maintain a positive and professional demeanor in all interactions.