Customer Service Executive (Normal Working Hours) – Intelek Staffing Services Sdn. Bhd.
Role Summary
The Customer Service Executive will manage customer inquiries and resolve issues while ensuring satisfaction through effective communication and collaboration with teams, contributing to overall service enhancement.
Job Description
As a Customer Service Executive, you will be responsible for managing customer inquiries, resolving issues, and providing product information. You will engage with customers through various channels, ensuring a high level of satisfaction. Your role will involve documenting interactions and collaborating with other departments to enhance service delivery. You will also participate in training sessions to improve your skills and contribute to team goals, all while maintaining a positive and professional demeanor.
Job Requirements
Minimum SPM or equivalent qualification
Previous experience in customer service is an advantage
Strong communication skills in English and Malay
Ability to handle customer complaints effectively
Proficient in using computer systems and software
Team player with a positive attitude
Willingness to work in a fast-paced environment
Flexibility to work on weekends or public holidays if required
Quick Info
Company
Intelek Staffing Services Sdn. Bhd.
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Teamwork
Computer Proficiency
Adaptability
Time Management
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances